EMPLOYMENT

Bayford Ford Epping is part of the Bayford Group, which has been operating for over 100 years and is the longest standing family owned, motor vehicle dealership in Australia. The Bayford Group is a part of the larger Autopact Group, which is one of Australia's largest growing automotive dealership groups. Across our 28 dealerships along the eastern seaboard we represent 35 of the top car brands in Australia. 

Our mission is “For everyone to Drive Away Happy, every time". This mission applies not only to our customers - but also to our employees, suppliers and business partners.

If you are an experienced Service Advisor or a Service Technician looking for a change of pace, this role is ideal for you! This is your opportunity to take the next step in your automotive career and be financially rewarded for your contributions!
 

Responsibilities will include:

• Greeting and serving customers for the service department. 
• Advising customers on vehicle updates regarding repairs or servicing. 
• Follow manufacturer and dealership warranty policies effectively and efficiently. 
• Planning, directing, monitoring and controlling various activities of the Bayford Ford Epping Service department, under the guidance of the Service Manager.
• Coordinating daily service appointments.
• Accountability to meet individual and team targets.
• Managing customer expectations.
• Ensure customer satisfaction is achieved on a daily basis through excellent customer service.
• Next day appointment preparation.
• Effectively booking customers vehicle services in via email, phone or face-to-face.
• Preparing Repair Order and Job Sheets in preparation of customer requests to be executed through the workshop. 
• Promptly invoicing customers.
• Effectively address customer concerns.

Specific Skills required:

• Must be able to consistently create a memorable customer experience.
• The ability to explain the value of vehicle services and repairs.
• The ability to work cooperatively in a team environment.
• Exceptional organisational skills with strong time management.
• Previous experience using Era Power DMS (highly regarded).
• Previous experience using Xtime booking system (highly regarded).
• Current drivers licence is mandatory.

This role offers:

• 100 OTE! Generous Commission Structure 
• Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.
• A friendly culture and supportive working environment.
• Extensive training and development opportunities.
• You will be joining a national company with a clear and defined career path for those who want to progress themselves to the next level.

If you’ve been looking for that long-term opportunity to be part of a high-performing business, then do not hesitate to make a confidential application.

Please note only successful applicants will be contacted. 

Bayford Ford Epping, as part of the Autopact Group is an equal opportunity employer which offers excellent working conditions, benefits and the opportunity to join a business that provides a friendly and supportive working team environment.