NZRelo - Car Rentals FAQ’S

The following is a list of frequently asked questions related to car rental in New Zealand & Australia. All bookings made on this site are for Apex Car Rentals New Zealand or Apex Car Rentals Australia.

Reservations & Rates

What company will my reservation be if I book on this website?

All bookings taken on the Apex New Zealand website are for Apex Car Rentals in New Zealand or Apex Car Rentals in Australia.

Do I need to present a credit card at the time of rental?

Yes, you must present a valid and accepted credit card or bank issued Visa or Mastercard debit card.

Apex rentals must be secured using a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

If you do not have an accepted credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or a bank issued Visa or Mastercard debit card you will not be able to rent from Apex.

Apex reserves the right to refuse any card. If you are not sure if your credit/debit card can be used for payment, please contact Apex Reservations for assistance.

Do I need to pay a deposit on my reservation?

No. Apex Car Rentals does not charge a deposit at the time of reservation.

IMPORTANT NOTE: For bookings with a pick-up time that is outside normal operating hours, your credit card will be charged the full amount at time of booking.

What happens if I want to cancel my booking?

Apex reserves the right to charge a cancellation fee for the following conditions:

No Cancellation Fee – if cancelled more than 14 days prior to rental start date
20% Cancellation Fee (capped at $100) – if cancelled less than 14 days, but more than 24 hours prior to rental start date
50% Cancellation Fee (capped at $200) – if cancelled less than 24 hours prior to rental start date or no show

Is a credit card required when making a reservation?

Yes, when you book through this website you will need to enter either a valid Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or a bank issued Visa or Mastercard debit card.

IMPORTANT NOTE: Apex rentals must be secured using a valid Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

Apex Car Rentals reserves the right to refuse any card. If you are not sure if your credit/debit card is valid for payment, please contact Apex Reservations for assistance.

When renting in New Zealand, can I take the rental car inter-island across Cook Strait?

Yes, you can take your rental car across Cook Strait using either the Interislander or Bluebridge ferry services. If you are planning to travel between the North Island & South Island, you can book your ferry tickets at the same time as you book your rental car. Apex New Zealand Car Rentals may cover the cost of the vehicle ferry ticket depending on the length of rental and the travel period.

Can I pay for the rental with a debit card?

Yes, you can pay for the rental using a bank issued Visa or Mastercard debit card, an eftpos debit card, or a non-bank issued Visa or Mastercard debit card. However, all rental agreements must be secured using a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

How can I view, modify, or cancel an upcoming reservation?

To modify or cancel an upcoming reservation, please contact Apex Reservations for assistance.

Australian Reservations – Phone: 1800 2739 2277 or +64 3 595 2315

New Zealand Reservations – Phone: 0800 500 660 or +64 3 595 2315

What information will I need to book a vehicle?

You’ll need to know:

The pick-up location, date, and time.
The return location, date and time.
The type of vehicle you want to hire.
Your personal contact details.
A valid credit card to be used for the rental.

Can I check car rental rates without making a reservation?

Yes, you simply need to enter the rental locations, dates, and times to view our latest rates.

What do I need to bring with me when I rent a vehicle from Apex Car Rentals?

You need bring your current driver licence (and English translation if applicable) and a valid credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or bank issued Visa or Mastercard debit card.

IMPORTANT NOTE: If your overseas driver licence is not in English, you must carry your original driver licence plus an accurate English translation issued by one of the following:

For rentals in New Zealand:

You can use a translation service approved by the NZ Transport Agency.
Chinese Driver Licence translations supplied by “Ctrip” are acceptable in New Zealand; however, the translation must be certified (stamped) by a NZTA approved translator.
Apex New Zealand Car Rentals recommends the Trans National Ltd translation service.
You can also use a certified translation issued by a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence.

For rentals in Australia:

You can use an accredited translation service approved by the National Accreditation Authority for Translators and Interpreters (NAATI) – or an Australian Institute of Interpreters and Translators (AUSIT).
You can also use a certified translation issued by a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence.

Why do rates differ?

Rates may differ depending on the length of rental and vehicle you select.

Does Apex charge airport fees, port fees, or premium location fees?

Airport fees and/or port fees are often charged by car rental companies to recoup the cost of having offices at those locations. Apex does not charge airport fees or port fees for rentals in Australia or New Zealand.

Does Apex charge for additional drivers?

No. Apex does not charge for additional drivers. When you pick up the car at the start of the hire, you can add drivers to the rental agreement without incurring any additional charges.

IMPORTANT NOTE: Any additional drivers nominated must have a full driver licence and be present when the vehicle is collected.

Do you offer one-way car rentals?

Yes, you can rent a car and drive one-way between most of our branch locations, subject to availability. We do not charge fees for one-way rentals.

IMPORTANT NOTE: We do not allow vehicle movements into or out of Tasmania and into or out of Western Australia.

Does Apex charge a one-way fee if I want to pick up a vehicle at one location and drop it off at another?

No. Apex does not charge one-way fees. There is no additional cost when you rent one-way with Apex Car Rentals in New Zealand or Australia.

Does Apex Car Rentals charge a card transaction fee on car rentals?

No. Apex Car Rentals does not charge card transaction fees.

Does Apex charge booking fees or vehicle registration recovery fees?

No. Apex does not charge booking fees or vehicle registration recovery fees.

Does Apex charge extra for drivers aged between 21 and 25?

No. Unlike many companies, Apex Car Rentals does not impose a surcharge for drivers 21 to 25 years of age. Provided you are 21 years of age or older the same rates apply.

Standard Apex driver licence restrictions and Apex Rental Terms & Conditions apply.

Do you charge extra for drivers 60 years of age or more?

No. Apex does not impose a surcharge for senior drivers.

Does Apex Car Rentals offer after-hours car rental pickups and drop-offs?

Yes, subject to prior arrangement and agreement. For after-hours pickups, we require full payment of the rental in advance and at least 24 hours notice prior to pick-up. Apex charges an additional fee for after-hours arrangements and airport parking charges may apply. Any car rental with an after-hours pick-up will be charged in full at the time of booking.

IMPORTANT NOTE: Some Apex locations do not accept after-hours pick-ups or returns. For more details, please contact Apex Reservations.

Does Apex guarantee that there will be no hidden car rental costs?

Yes. All our car rental rates include Goods & Services Tax (GST), standard motor vehicle insurance, and 24hr roadside assistance for mechanical breakdowns. The amount quoted at the time of booking is fully transparent and there are no hidden costs or charges.

Does Apex accept cash payments as security holds on rentals?

No. Apex does not accept cash payments as security holds on rentals. If you are unable to supply a valid credit card or bank issued Visa or Mastercard debit card, you will not be able to rent from Apex.

How do toll roads work with Apex Car Rentals?

Toll Roads for New Zealand rentals:

In the event that Apex New Zealand receives an unpaid toll notice relating to the period the vehicle was on hire, Apex New Zealand will process a statutory declaration stating that the vehicle was on hire and provide name, address, and driver licence details of the hirer. The third party who issues the toll road charge will then forward the infringement notice to the hirer requesting payment. Apex charges the hirer a $10 administration fee for the time taken to process the statutory declaration and transfer of liability notice.

IMPORTANT NOTE: Apex does not pay any toll charges and it is the sole responsibility of the hirer to pay all toll charges incurred during the rental period.

Rental Tip:

Save yourself money by paying the toll online the day before travelling on the toll road. This avoids costly administration fees that are levied for unpaid tolls. Please review the NZTA website for payment options.

Toll Roads for Australian rentals:

The hirer must pay all tolls in respect of the vehicle during the rental period. All vehicles travelling on toll roads are required, by law, to pay fees to the relevant authority. Apex Australia rental vehicles are fitted with an electronic toll tag and when you use a toll road the tag automatically transmits your vehicle details to the toll road operator.

If you incur toll road charges while in an Apex Australia rental vehicle then Apex Australia will supply your details to New South Wales Government Roads and Maritime Services (RMS). This government owned company will charge the applicable toll directly to your credit card, with an additional administrative fee of $3.30 incurred for each day that a toll is charged. If you incur multiple toll charges on a particular calendar day then only one administration fee is charged.

Requirements for Renting

Do I need to present a credit card at the time of rental?

Yes, you must present a valid and accepted credit card or bank issued Visa or Mastercard debit card.

All rental agreements must be secured by either a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card, or a bank issued Visa or Mastercard debit card.

Apex reserves the right to refuse any card. If you are not sure if your credit/debit card can be used for payment, please contact Apex Reservations for assistance.

What terms & conditions will apply to my rental?

All Apex car rentals use the applicable rental terms & conditions for the country where the hire takes place.

For Australian rentals, refer to the full Apex Australia Rental Terms & Conditions.

For New Zealand rentals, refer to the full Apex New Zealand Rental Terms & Conditions.

How old do you have to be to rent an Apex vehicle?

The minimum age for renting with Apex Car Rentals is 21 years old. However, the renter must have a full and valid driver licence and credit card, and adhere to the applicable Apex Rental Terms & Conditions.

Can anyone other than myself drive the vehicle?

Yes, you can nominate additional drivers at no extra cost. Any additional drivers nominated must have a full driver licence and be present when the vehicle is collected.

IMPORTANT NOTE: Insurance cover is only valid for drivers named on the contract. Additional drivers will need to present their driver licence and any required translation documents at the time of rental.

Do I need a credit card to rent an Apex vehicle?

Yes, you must present a valid and accepted credit card (Visa, Mastercard, American Express, China Union Pay, or Union Pay International) or bank issued Visa or Mastercard debit card.

All rental agreements must be secured by a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

Apex reserves the right to refuse any card. If you are not sure if your credit/debit card can be used for payment, please ask our Reservations Team for assistance.

Is there an additional charge for more than one driver?

No. There is no additional charge for having extra drivers on the rental contract.

What are the driver licence requirements to hire an Apex vehicle?

You must have a current and valid full driver licence to rent a car from Apex Car Rentals. If you have an International Driving Permit, you must also carry your current and valid driver licence.

IMPORTANT NOTE: An International Driving Permit (issued in accordance with a United Nations Convention on Road Traffic) is acceptable only as a translation. If your overseas driver licence is not in English, you must also carry an accurate English translation or International Driving Permit issued by one of the following:

For rentals in New Zealand:

You can use a translation service approved by the NZ Transport Agency.
Chinese Driver Licence translations supplied by “Ctrip” are acceptable in New Zealand; however, the translation must be certified (stamped) by a NZTA approved translator.
Apex New Zealand Car Rentals recommends the Trans National Ltd translation service.
You can also use a certified translation issued by a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence.

For rentals in Australia:

You can use an accredited translation service approved by the National Accreditation Authority for Translators and Interpreters (NAATI) – or an Australian Institute of Interpreters and Translators (AUSIT).
You can also use a certified translation issued by a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence.

Can I rent a car from Apex New Zealand if I have a provisional P2 (Green P) class driver licence issued in Australia?

Yes, you are able to rent from Apex Car Rentals if you hold a current Australian P2 class licence.

IMPORTANT NOTE: P1 ‘Red P’ class licences are not accepted.

Can I hire a car from Apex Australia if I have a provisional licence?

No. You must have a current full driver licence to rent a car from Apex Australia.

IMPORTANT NOTE: Australian issued P1 (Red P) and P2 (Green P) class licences are not accepted when renting in Australia.

What types of UK Driving Licences can be used to rent Apex cars?

Apex accepts the new plastic photo ID Driving Licence, as well as the older paper licences. We do not accept the ‘Counterpart Driving Licence’ by itself.

You must present a full and valid driver licence when renting an Apex vehicle.

IMPORTANT NOTE: You will only be able to drive the same types of vehicles that you have a license to drive in the UK.

What happens if I only have an International Driving Permit?

You cannot drive in New Zealand or Australia if you only have an International Driving Permit. You must carry a current and valid overseas licence as well as the International Driving Permit if you wish to drive in New Zealand or Australia.

What happens if my licence is suspended or I am disqualified from driving while renting an Apex car in New Zealand or Australia?

You must advise Apex immediately of any suspension or disqualification from driving. They will discuss the circumstances and determine the course of action.

Are there any specific conditions if I want to rent from my local Apex Australia branch?

Yes, if you want to rent from an Apex Australia location that is within 200km of your place of residence, then we need to complete some additional checks. You will also need to pay a bond to secure the rental.

IMPORTANT NOTE:After-hours collections are not available to local hirers.

To rent from a local Apex branch you will need to provide us with the following:

Verification of your address – you will need to provide a utility bill from your place of residence (e.g. power, water, gas, landline phone or internet) dated within the last 30 days.
The address on the utility bill must match the address noted on your driver licence.
If your driver licence does not have your address printed on it, you must provide two utility bills issued within the last 30 days.

Please Note:Mobile phone bills are not accepted forms of address verification.

We will call your mobile phone to verify the number is valid, so that we know we can contact you. We will also charge your credit card, or bank issued Mastercard or Visa debit card, an amount equivalent to the value of the excess liability noted on the rental agreement.

If you take our zero excess option, the bond amount will be $500.

We will refund the bond amount upon return of the undamaged vehicle.

For further information, please contact Apex Customer Care on 1800 2739 2277.

Does Apex conduct Driver Safety questionnaires & Customer Driving Assessments prior to rental in New Zealand?

Yes, as a member of the Rental Vehicle Association of New Zealand and a proponent of the Drive Safe initiative, Apex has a responsibility to evaluate drivers skill levels. At times, a driving assessment may be necessary to ensure our customers understand the road rules, are prepared to handle our road conditions and have the confidence to drive in New Zealand. This aligns with our commitment to ensuring the safety of both overseas customers driving on New Zealand Roads and the resident road users.

Apex Customer Service Representatives will evaluate a drivers knowledge and ability by asking drivers to complete the Drive Safe questionnaire (compiled by Tourism Industry Aotearoa & Safer Journeys NZ), which provides a base assessment and understanding of the drivers ability. If concerns arise from the Drive Safe questionnaire, they will ask further questions relating to the drivers experience driving on the left side of the road, as well as general road rules and road signs. They may also request a driver complete the online AA Visiting Driver Training Programme.

If there is still doubt around the drivers ability, but not enough to cancel the hire, they may ask the customer to complete a practical driving assessment with one of our staff around local roads near the branch. At this point, the customer will be asked to sign the rental agreement and pay for the hire.

On completion of the driving assessment, if the Customer Service Representative determines that the driver is not fit to hire a vehicle, they will terminate the rental agreement and make a full refund (less any excess liability if the driver has an accident or causes damage to the vehicle).

If the driving assessment is satisfactory, the rental agreement may be modified and excess reduction can be applied and the hire commence as planned.

Rental Locations & Vehicles

Can I reserve a specific make, model, or colour of car?

Unfortunately due to the size of our vehicle fleet and the distances between rental locations it isn’t possible to guarantee a specific make or model of car.

Are there any restrictions on where I can drive while renting from Apex?

Apex Australia Rentals:

Apex Australia vehicles may only be driven on a road that is properly formed and constructed as a sealed, metalled, or gravel road. Apex vehicles are not permitted:

In any area outside the defined Apex Australia Geographical Restrictions map.
To any island off the coast of Australia (i.e. Fraser Island or Magnetic Island), with the following exceptions:
- Apex vehicles are permitted on Kangaroo Island (South Australia) & Bruny Island (Tasmania) under specific terms & conditions and approval from Apex Adelaide (for travel to Kangaroo Island) and Apex Tasmania (for travel to Bruny Island)
Into or out of Tasmania
Into or out of Western Australia
Anywhere in the Northern Territory
On beaches or through streams, dams, rivers or through floodwaters.

Please refer to the Apex Australia Geographical Restrictions map for full details.

Apex New Zealand Rentals:

Apex New Zealand vehicles must not be operated off-road, on any beach (including Ninety Mile Beach and Te Paki streambed), or driven on farm paddocks. ALL vehicles (including 4WD vehicles) are prohibited from driving on ALL 4WD tracks.

Apex vehicles are not permitted to travel on the following roads:

Skippers Canyon Road
The road to Macetown
Matukituki Road beyond the Treble Cone access road turn off
Glenorchy-Paradise Road beyond Priory Road turn off

Can I take an Apex vehicle onto Kangaroo Island (South Australia)?

Yes, you are permitted to take Apex vehicles across to Kangaroo Island, but if the vehicle has a breakdown all repair costs and/or relocation costs to get the vehicle back to mainland Australia and returned to the nearest Apex rental location will be the renters responsibility.

Where can I find the hours of operation for a specific Apex Car Rental location?

Refer to our websites for details regarding Apex rental locations.

View all Apex Australia Car Rental Locations and select the branch you require.

View all Apex New Zealand Car Rental Locations and select the branch you require.

What if I am delayed picking up my Apex rental car?

Please contact Apex Central Reservations or the Apex rental location as soon as possible if you are going to be late to pick up your car.

Australia Free Phone: 1800 2739 2277
New Zealand Free Phone: 0800 500 660

Are there additional charges for returning a car late?

Any unauthorised late return will attract a surcharge of $20 per hour (up to 4 hours) and $80 per day thereafter in addition to the daily rate. Please contact the Apex rental location if you wish to extend your rental.

Can I smoke in an Apex rental vehicle?

No. Smoking is not permitted in an Apex vehicle. If the vehicle is returned smelling of cigarette / cigar smoke you will be liable for the full cost of cleaning.

Can I take an Apex vehicle off-road?

Apex vehicles must only be driven on a road that is properly formed and constructed as a sealed, metalled, or gravel road. The following restrictions also apply:

Apex Australia Rentals:

Apex Australia vehicles may only be driven on a road that is properly formed and constructed as a sealed, metalled, or gravel road. Apex vehicles are not permitted:

In any area outside the defined Apex Australia Geographical Restrictions map.
To any island off the coast of Australia (i.e. Fraser Island or Magnetic Island), with the following exceptions:
- Apex vehicles are permitted on Kangaroo Island (South Australia) & Bruny Island (Tasmania) under specific terms & conditions and approval from Apex Adelaide (for travel to Kangaroo Island) and Apex Tasmania (for travel to Bruny Island)
Into or out of Tasmania
Into or out of Western Australia
Anywhere in the Northern Territory
On beaches or through streams, dams, rivers or through floodwaters.

Please refer to the Apex Australia Geographical Restrictions map for full details.

Apex New Zealand Rentals:

Apex vehicles are not permitted to travel on the following roads:

Skippers Canyon Road
The road to Macetown
Matukituki Road beyond the Treble Cone access road turn off
Glenorchy-Paradise Road beyond Priory Road turn off

Can I pick up my car at one location and return it at another?

Yes, we allow one-way rentals between locations, subject to availability. However, if you return an Apex vehicle to a different location than that specified on the rental contract, without prior consent, Apex reserves the right to charge an additional fee of up to $2000.

What happens if I return my car rental early?

If you return you vehicle earlier than expected then no refund applies.

What should I do if the car has a breakdown?

Apex Australia Rentals

Apex Australia vehicles are covered by 24 hour Roadside Assistance for any mechanical related breakdowns. Apex vehicles are covered by the RACQ in mainland Australia and by the RACT in Tasmania. In the event that you need roadside assistance, please call the appropriate provider noted below and quote the service number and your vehicles registration number:

Mainland Australia

Phone RACQ: 1800 648 058
Service Number: 01033 19204

Tasmania

Phone RACT: 13 11 11
Service Number: 1036710

Please give them your car registration plate number and provide and directions to help them locate you. If the above roadside assistance service providers are unable to assist you, please contact us on 1800 2739 2277.

Mechanical breakdowns covered by the AA Roadside Assistance service include the following:

Engine faults.
Electrical faults.
Cooling system.
Vehicle recovery.

IMPORTANT NOTE: For non-mechanical (driver error) call outs, the renter is responsible for all applicable fees and replacement parts charged to Apex by the roadside assistance service provider. Apex will charge any fees & costs related to non-mechanical roadside call outs to the renter. We recommend you take our Roadside Assistance Cover to avoid unexpected charges.

Non-mechanical breakdowns include, but are not limited to the following:

Running out of fuel
Refilling the vehicle with the incorrect fuel (i.e. putting diesel in instead of petrol)
Damage to wheels and/or tyres
Losing the keys or locking them inside the vehicle
Having a flat battery due to the ignition or lights being left on
A breakdown because of damage caused in an accident, including salvage

Apex recommends you take out additional Roadside Assistance Cover, which covers running out fuel, lost keys or keys locked in the car, flat battery due to lights left on, and wheel changing.

Apex New Zealand Rentals

All Apex vehicles are covered by the Automobile Association (AA) 24 hour roadside assistance service for any vehicle related breakdowns. In the event that you need roadside assistance, please call the AA free phone number 0800 22 27 39. Please give them your car registration plate number and provide and directions to help them locate you.

If the AA are unable to assist you, please contact us on 0800 500 660.

IMPORTANT NOTE: For non-mechanical (driver error) call outs, you will need to pay the applicable fee directly to the AA prior to their attendance.

Mechanical breakdowns covered by the AA Roadside Assistance service include the following:

Engine faults.
Electrical faults.
Cooling system.
Vehicle recovery.

For all Non-Mechanical breakdowns, the Automobile Association will charge you the relevant call out fees. Non-mechanical breakdowns include, but are not limited to, the following:

Running out of fuel.
Refilling the vehicle with the incorrect fuel (i.e. putting diesel in instead of petrol).
Damage to wheels and/or tyres.
Losing the keys or locking them inside the vehicle.
Having a flat battery due to the ignition or lights being left on.
A breakdown as a result of damage caused in an accident, including salvage.

What do I do if I have an accident?

In the unfortunate event of an accident, please do the following:

Notify Apex as soon as possible using one of the following phone numbers:
- Australia Free Phone – 1800 2379 2277
- New Zealand Free Phone – 0800 500 660
- Contact the local Apex branch using the numbers listed on your rental contract.
Notify the police if the accident involves injury.
If possible, prepare a written statement of the facts signed by all parties. If agreement cannot be reached, obtain a copy of the police report.
Do not make any admission of liability, as this may prejudice your insurance coverage. Record full details of all parties and vehicles involved in the accident (drivers name, address, telephone number, mobile phone number, email address, vehicle registration number, vehicle make/model/year, insurance company, and apparent damage).
Record full details of all parties and vehicles involved in the accident (drivers name, address, telephone number, mobile phone number, email address, vehicle registration number, vehicle make/model/year, insurance company, and apparent damage).

When you return the vehicle, you will need to allow at least 30 minutes to complete a full accident report form.

IMPORTANT NOTE: Unless you have purchased Collision Damage Waiver (CDW) cover, you will be required to pay all vehicle damage up to a maximum of the insurance excess. If you have a camera, please take photographs of all damaged vehicles and the accident site to verify the damage and circumstances to assist us with our claim.

Can I pick-up or return a rental car outside normal business hours?

Yes, you can. Apex can arrange for an after-hours pick-up and/or return when your rental is outside our normal hours of operation. Instructions for after-hours pick-up and/or returns are included with your booking confirmation. This information is also available on the individual location pages on our website.

IMPORTANT NOTE: After-hours fees apply and the full amount of the rental is charged at the time of booking.

How do I get from the airport terminal to the Apex rental location?

Apex provides free airport shuttle transfers to our rental locations. Details of the collection points for airport transfers are included in the email confirmation.

Payment Options

What Credit Cards does Apex accept?

Apex accepts Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit cards We also accept bank issued Visa or Mastercard Debit cards in place of a credit card.

Do I need to present a credit card at the time of rental?

Yes, you must present a valid and accepted credit card or bank issued Visa or Mastercard debit card.

Apex rental agreements must be secured using a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

Apex reserves the right to refuse any card. If you are not sure if your credit/debit card is accepted for payment, please contact Apex Reservations for assistance.

Can I pay for my rental using cash?

Yes, you can pay for your car hire using cash at the start of the rental. However, Apex rental agreements must be secured using a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

IMPORTANT NOTE: Payment by cash only applies to rentals commencing during normal office hours.

Does Apex charge a card transaction fee on rentals?

No. Apex does not charge card transaction fees.

What refuelling options do I have?

You can either return the rental vehicle with a full tank of petrol, or you can pre-pay for fuel at the rental location prior to starting your hire. If you select our pre-pay option you can return the car without needing to fill it up first. Many customers find this a convenient service, as it saves time and takes the hassle out of returning the car with a full tank of petrol.

Can I pay for the rental with a debit card?

Yes, you can pay for the rental using a bank issued Visa or Mastercard debit card, an eftpos debit card, or a non-bank issued Visa or Mastercard debit card. However, all rental agreements must be secured by a Visa, Mastercard, American Express, China Union Pay, or Union Pay International credit card or bank issued Visa or Mastercard debit card.

Do you accept cash as a security hold on rentals

Can you guarantee that there will be no hidden car rental costs?

Yes. All our car rental rates include Goods & Services Tax (GST), unlimited kilometres, and standard insurance with an excess/deductible. The rates for optional extras such as Child Safety Seats, Roadside Assistance Cover, GPS units, and Wifi units are displayed during the booking process.

Please Note: One-way hires and additional drivers are free of charge.

How do I redeem the Entertainment Book discount?

Make a normal reservation and present your Entertainment Book voucher at the time of rental to receive the discount on your car hire.

What happens if I get a speeding ticket, parking ticket, or forget to pay a toll road charge?

Apex New Zealand

Toll Road Notices:
In the event that Apex receives an unpaid toll notice relating to the period the vehicle was on hire, Apex will process a statutory declaration stating that the vehicle was on hire and provide name, address, and driver licence details of the hirer. The third party who issues the toll road charge will then forward the infringement notice to the hirer requesting payment. Apex charges the hirer a $10 administration fee for the time taken to process the statutory declaration and transfer of liability notice.

IMPORTANT NOTE: Apex New Zealand does not pay any toll charges and it is the sole responsibility of the hirer to pay all toll charges incurred during the rental period.Rental Tip:
Save yourself money by paying the toll online the day before travelling on the toll road. This avoids costly administration fees that are levied for unpaid tolls. Review the NZTA website for toll road payment options.

Infringement Notices:
In the event that Apex receives an infringement notice for a speeding, parking, or other traffic infringement relating to the period the vehicle was on hire, Apex will process a statutory declaration stating that the vehicle was on hire and provide name, address, and driver licence details of the hirer. The authority who issues the infringement notice will then forward the infringement notice to the hirer requesting payment. Apex charges the hirer a $25 administration fee for the time taken to process the statutory declaration and transfer of liability notice.

IMPORTANT NOTE: Apex New Zealand does not pay any infringement notices and it is the sole responsibility of the hirer to pay all fines in relation to infringement notices issued during the rental period.

Apex Australia

Toll Road Notices:
The hirer must pay all tolls in respect of the vehicle during the rental period. All vehicles travelling on toll roads are required, by law, to pay fees to the relevant authority. Apex Australia rental vehicles are fitted with an electronic toll tag and when you use a toll road the tag automatically transmits your vehicle details to the toll road operator.

Please refer to the Apex Australia Car Rentals Terms & Conditions for further details

Infringement Notices: In the event that Apex Australia receives an infringement notice for a speeding, parking, or other traffic infringement relating to the period the vehicle was on hire:

Apex Australia will notify and provide the Hirer details of the infringement notice as soon as is practical.
Apex Australia will provide the necessary information to the relevant authority for such notices to be directed to the Hirer.
An administration fee of A$40 will be charged to the Hirer for transfer of liability for the notice to the Hirer.

When will I be charged for my rental?

For rentals commencing during normal office hours you will be charged at the start of the rental. You will need to present a valid and accepted credit card or bank issued Visa or Mastercard when collecting the vehicle.

For rentals commencing after normal office hours (After Hours Rental) you will be charged at the time of booking. Any additional costs or post rental charges related to the rental (e.g. unpaid tolls or traffic infringements, refuelling, excess liability etc.) will be charged separately.

Can I redeem Entertainment Book vouchers or discount offers at Apex?

Entertainment Book vouchers and discounts can only be used at Apex locations in New Zealand.

Insurance

How can I update the Excess Reduction coverage I’ve selected on my reservation?

If you need to change the Excess Reduction coverage you selected on a reservation, please contact Apex Central Reservations and they will be happy to help you select the appropriate insurance option.

Australia Free Phone: 1800 2739 2277
New Zealand Free Phone: 0800 550 600

What motor vehicle insurance do I receive with Apex?

Apex rental vehicles are covered by standard motor vehicle insurance; however, an excess may be charged for any loss or damage incurred during the hire period. Our standard insurance excess varies depending on the age & size of the vehicle, but you can purchase Excess Reduction / Collision Damage Waiver (CDW) coverage, which reduces your excess liability to either $500 or zero depending on the level of cover selected.

If you purchase Maximum Cover Excess Reduction, it reduces your excess liability to zero.

If you purchase Limited Cover Excess Reduction, it reduces your excess liability to $500.

We strongly recommend all renters take out Maximum Cover Excess Reduction / Collision Damage Waiver (CDW) coverage for peace of mind motoring.

IMPORTANT NOTE: Vehicle groups may have different excess levels and you may not be able to reduce the excess to zero.

In case of an accident, what excess am I liable for?

Your insurance excess liability depends on the vehicle rented. Please review the excess amounts prior to booking. We strongly recommend you purchase Excess Reduction / Collision Damage Waiver (CDW) coverage, which reduces your excess liability to either $500 or zero depending on the vehicle booked and the level of cover selected.

If you purchase Maximum Cover Excess Reduction, it reduces your excess liability to zero.

If you purchase Limited Cover Excess Reduction, it reduces your excess liability to $500.

IMPORTANT NOTE: Vehicle groups may have different excess levels and you may not be able to reduce the excess to zero. Operating the vehicle outside of the law invalidates any insurance coverage.

How can I reduce the excess?

You can purchase Excess Reduction / Collision Damage Waiver (CDW) coverage, which reduces your excess liability to either $500 or zero depending on the vehicle booked and the level of cover selected.

If you purchase Maximum Cover Excess Reduction, it reduces your excess liability to zero.

If you purchase Limited Cover Excess Reduction, it reduces your excess liability to $500.

We strongly recommend all renters purchase Maximum Cover Excess Reduction / Collision Damage Waiver (CDW) coverage for peace of mind motoring.

IMPORTANT NOTE: Vehicle groups may have different excess levels and you may not be able to reduce the excess to zero.

What is the cost of Excess Reduction / Collision Damage Waiver (CDW) insurance coverage?

The cost of Excess Reduction / Collision Damage Waiver (CDW) coverage depends on the length of rental and the liability level you accept. Generally, the longer you rent the cheaper it gets.

When you take Excess Reduction / Collision Damage Waiver (CDW) coverage your excess liability reduces to either $500 or zero depending on the level of cover selected.

If you purchase Maximum Cover Excess Reduction, it reduces your excess liability to zero.

If you purchase Limited Cover Excess Reduction, it reduces your excess liability to $500.

We strongly recommend all renters take out Maximum Cover Excess Reduction / Collision Damage Waiver (CDW) coverage for peace of mind motoring.

IMPORTANT NOTE: Vehicle groups may have different excess levels and you may not be able to reduce the excess to zero.

What should I do if I have an accident in an Apex rental vehicle?

If you have an accident, immediately contact the rental location where you rented the vehicle. The location phone number is printed on your rental contract. Alternatively, you can contact Apex Central Reservations for further assistance.

Australia Free Phone: 1800 2739 2277
New Zealand Free Phone: 0800 550 600

Options & Accessories

Do Apex vehicles have GPS navigation systems?

GPS navigation systems can be booked online or hired at the time of rental from the rental location.

Does Apex rent child safety seats?

Yes, you can book your child safety seats when booking online. If you have forgotten to book a child safety seat, please contact Apex Central Reservations to amend your booking.

Australia Free Phone: 1800 2739 2277
New Zealand Free Phone: 0800 500 660

Can I rent a rear facing child safety seat from Apex?

Unfortunately we don’t supply rear facing child safety seats. Our child seats are all forward facing and suitable for children weighing 8-18kg (or approx. 2 to 4 years old).

Can I use a trailer hitch or tow bar with my Apex rental?

No. You cannot tow a trailer using an Apex rental vehicle.

Do I need to check that the child safety seat is fitted properly?

Yes, it is the responsibility of the renter to check and ensure any child safety seats are fitted correctly prior to commencing the rental.

Can I modify or install an Apex child safety seat so it is rear facing?

No, we will not authorise the modification or installation as a rear facing seat. Under no circumstances should customers attempt to reconfigure our forward facing child safety seats.

Can I install my own child safety seat or capsule?

Yes, you may install your own child safety seat or capsule of any type in our vehicles at your own risk. Apex staff will not assist with the installation of non-Apex seats or capsules.

What is Roadside Assistance Cover?

Roadside Assistance Cover provides an additional safety net and covers the call out fee if you; get a flat battery from leaving your lights on, run out of fuel, lock your keys in the vehicle, need a tyre changed, need the spare key sent to you or other similar situations.

Apex Rental Terms & Conditions

What are the Apex Car Rentals Terms and Conditions of Hire?

Apex Australia: Please refer to our full Apex Australia Rental Terms & Conditions for further details.

Apex New Zealand: Please refer to our full Apex New Zealand Rental Terms & Conditions for further details.

Privacy Policy

What method do you use to collect personal information?

We use cookies (small files stored by your browser) to anonymously identify your computer or device so we can deliver a better user experience. We do not collect personally identifiable information about you. Any personal information entered during the booking process, such as your name, address, phone number or email address is for fulfilling a transaction. We do not use or collect your precise geographic location.

How does Apex use the information it collects?

We will only collect personal information such as your name, address, phone number or email address for fulfilling a transaction. We do not use or collect your precise geographic location.

Does Apex disclose personal information to any third-parties?

Apex will not disclose any of your personally identifiable information except when we have your permission.

How does Apex protect my information?

As with all information, we will never disclose, rent, or sell your personal information. We strive to protect your personal information using the latest encryption technology and best practice storage methods. Unfortunately, we cannot guarantee or warrant the security of any information you transmit to us via email or customer response forms. Never send us your credit card information via email. Please contact Apex Central Reservations by phone if you need to update payment information.

Who can I contact about the Apex privacy policy?

If you have any questions or concerns, please contact Apex Customer Care

Australia Free Phone: 1800 2739 2277
New Zealand Free Phone: 0800 500 660