EMPLOYMENT

About us

At Autopact, excellence drives our 29 dealerships along the eastern seaboard, where we proudly represent 37 of Australia's top vehicle brands. From volume to premium, luxury to commercial, we offer an extensive range of services, including new and used vehicle sales, meticulous servicing, genuine parts, and seamless vehicle finance and insurance solutions.

Our overarching mission echoes through every interaction: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community."

Click here to learn more about our presence across Queensland, Victoria and New South Wales.

A rare opportunity is now available for a Senior Service Advisor to join the team at  Dubbo Automotive . You will be joining a friendly and supportive team who are passionate about providing exceptional service to our customers. 

If you are an experienced Service Advisor  looking for a change of pace, this role is ideal for you! This is your opportunity to take the next step in your automotive career and be financially rewarded for your contributions!
 

Responsibilities will include:

• Greeting and serving customers for the service department. 
• Advising customers on vehicle updates regarding repairs or servicing. 
• Follow manufacturer and dealership warranty policies effectively and efficiently. 
• Planning, directing, monitoring and controlling various activities of the Service department, under the guidance of the Service Manager.
• Coordinating daily service appointments.
• Accountability to meet individual and team targets.
• Managing customer expectations.
• Ensure customer satisfaction is achieved on a daily basis through excellent customer service.
• Next day appointment preparation.
• Effectively booking customers vehicle services in via email, phone or face-to-face.
• Preparing Repair Order and Job Sheets in preparation of customer requests to be executed through the workshop. 
• Promptly invoicing customers.
• Effectively address customer concerns.

Specific Skills required:

• Must be able to consistently create a memorable customer experience.
• The ability to explain the value of vehicle services and repairs.
• The ability to work cooperatively in a team environment.
• A genuine care for external, and internal customers.
• Exceptional organisational skills with strong time management.
• Previous experience using Era Power DMS (highly regarded).
• Previous experience using Xtime booking system (highly regarded).
• Volkswagen brand experience (highly regarded).
• Ability to communicate with internal stakeholders.
• Current drivers licence is mandatory.

Essential Criteria:

• Prior experience in a similar role is essential.
• A passion for the automotive industry and the brand.
• The ability to logically solve a problem.
• Strong and professional attention to detail and communication skills.
• High level of personal presentation is a must.
• Strong computer skills and the ability to champion the effective and accurate use of dealership DMS (EraPower).
• Commitment to achieving high levels of customer satisfaction.

This role offers:

• Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.
• A friendly culture and supportive working environment.
• Extensive training and development opportunities.
• You will be joining a national company with a clear and defined career path for those who want to progress themselves to the next level.

If you have the drive and ability to be an important key function of this successful team, you are encouraged to apply by forwarding a cover letter and your resume.

Please note only successful applicants will be contacted. 

 At Autopact Group  diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.