EMPLOYMENT

Description Create your best future and join St George as a Virtual Senior Customer Service Specialist based in Parramatta What's the role? We know banking is more than just a click, call or query. We are one team of 2,000 people with the same mission – to be one of the world’s great service companies. We do this by helping people, anytime, anywhere, in the moments that matter. We are Virtual Banking! As a Senior Customer Service Specialist, you will help customers at a time and place that suits them via in-branch video appointment, video anywhere or voice anywhere. You will help customers make the most of their money by asking the right questions to better identify and understand their banking needs. The role of our Virtual Senior Customer Service Specialists is a key position in our branch network, and you will hold quality conversations with our customers on a day-to-day basis, creating a stress-free, seamless experience for each person you serve! Key responsibilities: Assist customers with transactional and savings banking needs Provide relevant banking advice to suit our customers’ individual situation and goals Refer customers to specialist bankers where required Educate customers on new technologies to assist them with their future banking needs What do I need? A proven track record in a face-to-face customer service role with experience of driving sales through personal interactions Skilled in multitasking within fast-paced environments, without compromising customer needs Expert at building rapport with diverse customers, enhancing customer loyalty and repeat business Proficient in identifying customer needs through effective questioning and proactive outreach A will to learn and adapt to new banking procedures and technologies Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .