EMPLOYMENT

About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named Winner of the 2024 Large Training Provider of the Year at the prestigious Queensland Training Awards and the 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. By working at TAFE Queensland, you can be a part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training. In TAFE Queensland, South West region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen” through the embodiment of the following core values and behaviours in all that we do: * We take ownership * We invest in each other * We seek to understand * We celebrate success Your Opportunity We have two exciting opportunities available in the role of Student Services Officer, to join our Student Services team based at one of our Campus locations across the TAFE Queensland South West Region, including: * Toowoomba * Ipswich * Warwick * Springfield * Kingaroy * Dalby * Chinchilla As a Student Services Officer you will: * Proactively and professionally support Faculties across the region to enhance student retention and completion rates, ensuring the diverse needs of our many clients are met. * Deliver a broad range of administrative and support services to internal business units, contributing to the smooth and effective delivery of student and client services. These positions are available on a temporary full-time (72 hours and 30 minutes per fortnight) and a temporary part-time (0.7) (50 hours and 45 minutes per fortnight) basis until 30 June 2026, unless otherwise determined, and report to the Student Experience Team Leader. Salary The salary range for the full-time position at the AO3 classification level is $77,354.77 - $85,833.79 (gross) per annum, with these rates pro-rated for the part-time position. Benefits * Four (4) weeks recreation leave (accrued annually) * Flexible work options (e.g. Purchased leave, compressed hours, telecommuting) * 12.75% Superannuation and Salary packaging options available * Financial assistance towards relocation expenses may be available * Professional development and study assistance available * Wellbeing initiatives and social responsibility programs * Access to Employee Assistance Program * Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products) * Comprehensive Domestic and Family Violence (DFV) support options * Work at Home Software (e.g. Adobe and Microsoft software) * Employee discounts or deals related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance. * Annual staff recognition awards and years of service recognition * Pride Network for LGBTQIA employees and allies * White Ribbon Australia Accredited Workplace * Free car parking Highly Desirable Candidates who possess the following will be highly regarded: * Certificate III and above in Business or Customer Contact * Student Management System and Customer Relationship Management experience How to apply If you're interested in this role, please use the 'Apply' button to apply through the TAFE Queensland Recruitment Portal where you can view the full role description. When submitting your application, please ensure you provide the following: * a detailed resume, including the contact details for two referees (one of whom is your current supervisor); and * a cover letter which outlines your known skills, abilities, knowledge and experience, why you are interested in the role and what you will bring to the role within the context of the “How you will be assessed” criteria detailed in the role description (a maximum of 2 pages). Closing date: 12:00 Midday, Friday 22 September 2025 Job Reference Number: TQ2025-815 Contact: Ms Bree Best Student Experience Team Leader Email: Bree.Best@tafeqld.edu.au