EMPLOYMENT

We’re hipages - Australia’s 1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives. With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose. We’re proud to be a certified Great Place to Work and WORK180’s 1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs. About the role: Join hipages as a Principal Engineer, Site Reliability Engineering (SRE) and play a pivotal role in shaping the strategy and reliability vision for one of Australia’s leading tech platforms. In this high-impact, senior role, you’ll drive the architectural direction of our cloud infrastructure, CI/CD pipelines, observability stack, and developer experience. Your influence will span the entire engineering organisation, leading cross-functional initiatives that ensure we scale fast and reliably. You’ll tackle complex technical challenges, streamline workflows, and champion a high-performing engineering culture. If you're passionate about making systems safer, smarter, and faster — and love enabling engineers to do their best work — this is your opportunity to lead from the front. Why join our Engineering team? Hybrid working model - 50% work from home In-house Talent Development team to prioritise personal and career growth Competitive salary, benefits and perks, plus equity via our Employee Share Program Cross-functional collaboration Hands-on learning opportunities and workshops for continuous upskilling How you will add value: Define and evolve the technical strategy for hipages’ AWS and Kubernetes-based infrastructure, improving resilience, scalability, and developer autonomy. Champion a developer-centric platform with efficient CI/CD pipelines (GitHub Actions, ArgoCD) and internal tools that enable high team velocity. Design and guide the implementation of cross-cutting improvements in observability, incident response, and infrastructure reliability, including participating in on-call rosters. Partner with product, security, and engineering leads to ensure platform and production systems meet performance, availability, and security goals. Uplift operational excellence across teams by embedding observability, SLOs, SLIs, runbooks, and blameless incident reviews into our engineering rhythm. Act as a mentor, coaching engineers, reviewing critical designs, and raising engineering maturity. About you: 10 years in backend, infrastructure, or platform engineering roles, including leadership in high-scale, distributed environments. Deep hands-on experience with multiple of AWS, Kubernetes, Kafka, Terraform, CI/CD Tooling (GitHub Actions and ArgoCD preferred), and infrastructure-as-code practices. Proven ability to drive large technical programs across teams and influence strategic decisions. Strong understanding of site reliability principles (e.g. SLOs, error budgets, on-call rotations, incident lifecycle management). Track record of improving engineering systems with measurable outcomes (e.g. MTTR, uptime, deployment frequency, infra cost). Excellent written and verbal communication skills — capable of influencing senior technical and non-technical stakeholders. A passion for improving developer experience, reducing toil, and enabling engineering teams to move faster and safer. Life at hipages: We’re more than just a workplace - we’re a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive. You’ll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it’s why 85% of our team say their leader is great. And there’s more: Diverse, collaborative teams that love solving problems Agile squads, hackathons, off-sites and roadshows Extra leave for birthdays, volunteering, and more Healthy snacks, continental breakfast and fresh fruit Sydney CBD office near Town Hall and Gadigal Stations Tailored growth support, mentoring and stretch projects A vibrant social scene - we work hard and have fun doing it We prioritise Diversity: At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don’t expect you to know everything - we care more about who you are as a person, a team member, and a leader. We’re proud to be endorsed by WORK180 for supporting women’s careers and we value diversity across culture, age, gender identity and sexual orientation. Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you’d be a great fit - even if you don’t meet every requirement- we’d love to hear from you. We’re also a Circle Back Initiative Employer , which means we commit to responding to every applicant. LI-JL1 LI-Hybrid