EMPLOYMENT

We're looking for an experienced, confident customer service professional to take the next leap in their career as a Senior Case Manager . This role offers clear progression, autonomy, and the chance to shape outcomes for our most complex cases. Why you'll Love it Here: Free Onsite Parking - Skip the stress of street parking and save on travel costs Onsite Gym Access - Stay fit and energised Cafés & Takeaway Options - Grab a bite without going far Close to Shops & Transport - Just 10 minutes to major amenities Hybrid Fridays - Enjoy work-from-home flexibility every Friday post-probation What You'll Do Own and resolve executive-level customer escalations, including global and MD-referred cases Support the Customer Relationship Centre team with QA coaching, case direction, and absence cover Collaborate with leadership to strengthen performance, training and compliance Assist with high-stakes processes such as customer buybacks and escalation meetings Act as a trusted advisor and floor leader, ensuring a high standard of service delivery What You'll Bring 3-5 years in customer service, call centres or related industries Strong communication, case-handling, and conflict resolution skills High-level professionalism and sound judgement Ability to manage complexity and influence outcomes Who This Role Suits Experienced contact centre agents ready to step up from junior roles Call centre team leads wanting to pivot into a global automotive brand Banking or financial services professionals ready for industry change Step up. Lead complex cases. Shape your career. Apply now to become a Senior Case Manager and take control of your next professional chapter.