EMPLOYMENT

Job Description Team: The Customer Excellence Group at ServiceNow work with our customers to help them achieve their business outcomes by providing prescriptive guidance that accelerates their success. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by realising the value of their ServiceNow investment. Role: The role of the Principal Technical Consultant is to bring their deep understanding of their area of specialty to influence and proactively execute the implementation of our product as a key member of the overall implementation project team. The overall objective of the role is to use expert inquiry to gain a deep understanding of the customer's desired outcomes and pair their expertise to ensure the implementation drives towards the right business outcome. The successful candidate for this role will consult with customer Information Security and/or Risk, Compliance and Audit teams, to understand their processes and ensure successful ServiceNow implementation. What you get to do in this role: Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders. You will be a key member of our expert team and will configure Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams. You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment. You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our Security and GRC product team. You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for the Security Operations and GRC application suites.