EMPLOYMENT

Job Description HE ROLE The Implementation Specialist will work with the Operations Managers to deliver valuable change and efficiencies across all operational teams. ● Execution of Strategic and Feature Improvements across the customer journey. This includes system & process enhancements, managing projects, overseeing staff training, and monitoring performance to ensure that everything is on track ● Drive technology/automation adoption based on operational pain points and opportunities ● Operational system support and maintenance ● Use data analytics to measure impact and success of implemented changes ● End-to-End process mapping and maintenance ● Support Lumi’s Offshore QA team in a Team Lead capacity