EMPLOYMENT

At Pacific Smiles Group, it’s a great feeling to work with a team that’s passionate about what they do! We’re committed to fostering a culture of enthusiasm and patient focus in everything we do. East Maitland | Hybrid Work (2–3 days in-office) Full-time | Permanent Bring your creativity, strategy, and tech smarts to a marketing role where you can truly make your mark. We’re on the lookout for a driven and curious Retention Marketing Specialist with 2–3 years of experience to join our growing marketing team. In this role, you’ll be at the heart of our customer retention strategy—designing, building, and optimising multi-channel campaigns that engage, delight, and build loyalty. You’ll work across teams and with external partners to deliver seamless customer experiences and data-led campaign performance, primarily through Salesforce Marketing Cloud. What you'll be doing Own the retention journey from start to finish: Build and deploy campaigns via email, SMS, and other digital channels Collaborate with internal teams and external vendors to align messaging, assets and timelines Write or help craft compelling content that connects with customers Partner with the web team to improve landing pages and drive conversion Monitor and report on campaign performance—what’s working, what’s not, and what’s next Continuously find ways to improve automation, personalisation, and impact What we’re looking for Experience & Know-How: 2–3 years in retention, lifecycle or email marketing Marketing automation experience is essential (Salesforce Marketing Cloud is a bonus!) Skills That Shine: Strong writing and editing skills Analytical mindset—you love diving into data to guide decisions Awareness of landing page/user experience best practices You’re Someone Who: Brings positive energy and curiosity to their work Loves learning and growing in a team environment Is organised, efficient, and communicates with impact Is comfortable in a fast-paced environment with shifting priorities Why join us? Pacific Smiles is a growing, purpose-led healthcare organisation with more than 110 centres across Australia. With over 1800 team members, we pride ourselves on our collaborative culture, strong values, and commitment to delivering the best patient experience. Here’s what you can expect: Flexible working to support your lifestyle A role with variety, responsibility, and real impact A team that gets stuck in and delivers results Recognition programs, wellness initiatives and a great office culture Keen to take the next step in your marketing career? Apply now and discover where this opportunity could take you. Not the right fit for you? Set up email alerts as new job postings become available or put through an expression of interest and we will contact you when a position that fits what you're looking for opens up!