EMPLOYMENT

Secure a 12 Mos Max term contract w/ clear pathways to extension/FT conversion Hybrid setup (2 days onsite) working from amazing Sydney CBD office Consistently awarded as 1 of the Top Fortune 100 companies to work for! We're seeking a passionate and skilled Korean speaking Support Engineer to join a well recognised Global Saas powerhouse & Fortune 100 company based in Sydney. As a key member of our Platform Technologies Support Team , you will be relied upon for your technical knowledge and experience in Technical/Application support, cloud/ITSM platforms and database management to resolve & troubleshoot complex techninal issues, championing customer success & help shape the future of enterprise cloud solutions with a dynamic, collaborative team What you will be doing: Provide technical support to users/administrators of our platform in the Korean language You will be relied upon for your knowledge, ability and experience in technical support, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Be responsible for case tracking & prioritisation, diagnosis, replication, troubleshooting & resolution of the most complicated, critical cases. Provide excellence in customer service to our Korean customers to ultimately drive to completions and total resolution of each customer support issue. Quickly gain an understanding of our ITSM platform. Collaborate seamlessly with internal teams to escalate and co-resolve highly complex cases, providing crucial input for process and product enhancements. Skills you'll need to be successful in this role: Non-negotiable fluency in both Korean and English (written & oral) Minimum 2 years of hands-on, customer-facing experience in application or technical support roles (e.g., web-based products, E-commerce). Proven proficiency with relational databases (e.g., MySQL, Oracle, Postgres), including advanced querying, data manipulation, and performance tuning (e.g., SQL tuning, indexing). Hands-on experience administering Linux/Unix OR MS Server environments. Ability to troubleshoot & read JavaScript or other scripting languages to debug code. Adeptness with terminal commands for analysing large log files, identifying patterns, and manipulating output. Creative problem-solving skills and a demonstrated ability to independently troubleshoot highly complex technical issues. Familiarity with i ncident or service management platforms (e.g ServiceNow, Jira, BMC Helix) * Must possess full working rights in Australia . What awaits you: Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth trajectory, flexible WFH/Hybrid setup & the opportunity for perm conversion. What's Next? APPLY below or email vanessa@realtimeaustralia.com and we'll be in touch with you asap