EMPLOYMENT

Head of IT Operations and Service Delivery Join to apply for the Head of IT Operations and Service Delivery role at BDO in Australia Head of IT Operations and Service Delivery Join to apply for the Head of IT Operations and Service Delivery role at BDO in Australia About BDO At BDO Australia, our why is ‘empowering people, realising possibilities’. One way we bring this to life is by hiring and developing exceptional talent, to deliver on our wide array of audit, tax and advisory services. About BDO At BDO Australia, our why is ‘empowering people, realising possibilities’. One way we bring this to life is by hiring and developing exceptional talent, to deliver on our wide array of audit, tax and advisory services. About The Role We are seeking a strategic and results-driven leader to join BDO as the Head of IT Operations and Service Delivery. This senior leadership role will be responsible for the strategic and operational planning, implementation, and day-to-day management of BDO’s enterprise IT infrastructure, operational services, and systems. Reporting to the Chief Information Officer (CIO), you will ensure the delivery of reliable, secure, and scalable technology services that support business objectives and enable organisational growth. Key Responsibilities Oversee and manage all IT operations, including network architecture, security, hardware, software, and National IT Service Desk. Lead the strategic infrastructure direction and digital transformation initiatives. Lead implementation and sustainment of infrastructure and platforms across hybrid Azure cloud and on-premises environments and a solid understanding of Microsoft 365 ecosystem. Contribute to development and execution of technology strategies that drive innovation and align with business goals. Mature ITSM policies whilst building scalable and resilient IT processes and frameworks to ensure to ensure service excellence and timely issue resolution. Track IT performance and KPIs to drive continuous process and service improvements. Maintain IT security controls and data protection measures, conduct IT risk assessments and manage incident response. Develop processes and policies for IT Infrastructure, ensuring compliance with legal, regulatory, and policy requirements. Oversee the adoption of emerging technologies, infrastructure modernisation, cloud migration, and automation initiatives. Build and maintain strong relationships with internal stakeholders, vendors, and service providers. Develop and manage IT operations budget and financial forecasts. Champion organisational capability in emerging technologies and agile methodologies. About You You are a service-oriented and performance-driven leader with a proven track record in managing infrastructure and operations teams within complex organisations. You have strong technical expertise, proven leadership skills, and a passion to build high-performing teams while continuously seeking improvement. Your ability to lead change, drive technology operations and deliver measurable business outcomes will be key to your success. Experience working with Azure cloud services, hybrid architectures, and emerging technologies is essential. This is a unique opportunity to shape the development and growth of BDO’s technology function at both a strategic and operational level. With a broad scope of influence, this role will have a meaningful impact across people, systems, and operations. You will collaborate closely with senior leaders, team members, and stakeholders in a supportive environment that values innovation and continuous improvement. Why BDO? Working for BDO you will be part of a growing and market leading professional services firm. Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services. Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways. We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible. Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, free breakfast, employee referral rewards, study, and professional development support. Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program. With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience. Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive). We are proud to be recognised as an Inclusive Employer by the Diversity Council of Australia and an Employer of Choice by the Workplace Gender Equality Agency (WGEA). 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