EMPLOYMENT

Job Description A unique opportunity exists for an experienced hospitality professional with exceptional guest focus to be a Guest Experience Manager. Working within our Front Office team you will establish standards, expectations and metrics to ensure the team and operation perform at the highest level to exceed the expectations of the guest. You will guide and mentor the Front Office team to ensure total guest satisfaction Target profitability for the business whilst maintaining high standards Create and maintain business reports reflecting operational movement Ensure that strategies, policies, standard operating procedures and practices are formulated and ensure that effective conflict resolution enables meeting financial and service quality targets