EMPLOYMENT

Hotel Grand Chancellor Launceston is the premier destination in the heart of Northern Tasmania, offering outstanding accommodation, exceptional local cuisine, and state-of-the-art conference facilities. With a diverse clientele spanning corporate, leisure, and conference guests, we are dedicated to providing exceptional service and unforgettable experiences for every guest who walks through our doors. We are currently seeking motivated and enthusiastic individuals to join our team as: Full-Time Guest Service Agent & Front Office Supervisor As a Guest Service Agent & Front Office Supervisor , you will be the face of our hotel, ensuring smooth check-ins and check-outs, assisting guests with inquiries, and delivering exceptional service. You will also support and guide the front office team, leading by example to maintain high service standards. Key Responsibilities: Welcome guests and assist with check-in/check-out processes. Provide information on hotel services, facilities, and local attractions. Handle guest inquiries, requests, and concerns professionally. Lead and support the front office team, offering training and guidance. Assist in resolving guest issues to ensure seamless operations. Maintain health and safety standards for guests and staff. What We're Looking For: For the Guest Service Agent role: Previous customer service or front desk experience is preferred but not required. For the Front Office Supervisor role: A minimum of 1–2 years of experience in a hotel setting is required. A passion for hospitality and delivering exceptional service. Strong communication and problem-solving skills. Ability to thrive in a fast-paced environment. Previous customer service or front desk experience is a plus. Flexibility to work varied hours, including weekends and holidays. Be able to work within the company core values of: Be There, Play, Make Their Day, Choose Your Attitude Why Join Us? Employee benefits, including discounted accommodation at Hotel Grand Chancellor properties in Australia and New Zealand. Discounted car parking. Opportunities for professional growth and career development. A warm, supportive, and friendly working environment. If you’re passionate about hospitality and creating exceptional guest experiences, we’d love to hear from you! Think this might be you? Apply now! We look forward to welcoming you to our team! Please submit your resume along with a cover letter stating the position you are applying for. Only successful applicants will be contacted. Hotel Grand Chancellor is an Equal Opportunity Employer To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Human Resource Support on 0363343434, quoting Ref No. 1232162.