EMPLOYMENT

This role sits within the Extreme Weather unit, part of the Application Services Program in the Data and Digital Group. The unit is responsible for delivering critical 24/7 support and preventative maintenance for a suite of forecasting software systems essential for extreme weather predictions, including thunderstorms, tropical cyclones, and radar data processing. As a Senior Applications Engineer, you will play a key role in a team that develops, supports, upgrades, and manages these extreme weather applications. Your primary focus will involve working on radar data processing systems and meteorological observation extraction and reporting tools. This position requires strong expertise in Linux, C/C++, and Bash scripting, along with solid proficiency in Perl, Java, PHP, and Python. You will collaborate with various teams to manage data delivery, server configuration, support, and training. Additionally, you will work closely with the Bureau's IT teams to ensure the seamless operation of critical applications, rapidly address operational challenges, optimise existing systems, and facilitate the deployment of new systems. Regular interaction with IT specialists, forecasters, policy managers, and other stakeholders for planning and reporting will be an integral part of your role. The software systems you will manage are classified as critical Category 1 applications, which must maintain 24/7 availability and meet the highest standards of reliability, accuracy, and professionalism. This may include participating in an after-hours roster as required. To excel in this role, you should have exceptional communication skills, both technical and non-technical, be highly motivated, self-driven, and demonstrate strong analytical and problem-solving abilities. Experience in software development, operational support, testing, and implementing new applications-whether on-premises or in cloud environments like AWS-along with familiarity with ITIL frameworks, will be highly advantageous. The key duties of the position include The responsibilities of the role (under broad direction) include but are not limited to: 1. Develop, Test, and Deploy: Design, develop, test, document, maintain, and deploy weather applications, data processing and archiving systems, as well as meteorological observation data retrieval and reporting tools. This includes diagnosing, triaging, and troubleshooting support requests from business owners while maintaining accurate documentation of actions and resolutions. 2. Collaborate on Complex Issues: For complex technical challenges, engage and collaborate with key stakeholders to foster cooperation, lead technical teams, and drive effective solutions. 3. Project Support: Contribute to various projects from initiation through to in-flight and operational transition stages. Ensure system-wide integration of new and existing applications by promoting effective software development and maintenance practices, with a focus on preventive measures. 4. Workload Management: Plan, prioritise, and manage work backlogs and issue management systems such as Jira, GitLab, or Cherwell, ensuring adherence to support SLAs and agreed timelines. 5. Continuous Improvement: Drive continuous improvement initiatives for systems, standards, and processes, ensuring adherence to best practices. 6. ITIL Service Management: Promote and instil ITIL Service Management principles, ensuring compliance with Technology Policies and Procedures, including Incident, Problem, and Change Management. 7. Technical Escalation: Act as a key escalation point for technical issues within the application domain, liaising with the IT Command Centre, resolver groups, Bureau software partners, project managers, and application owners to ensure prompt issue resolution. 8. Outage Management: Manage end-to-end production outages and escalations, involving appropriate stakeholders to drive resolution, communicating with impacted business units, gathering data on system and business impacts, and reporting to leadership teams. 9. After-Hours Availability: Be available for after-hours roster restrictions as required. 10. Compliance and Safety: Adhere to the Bureau's Social Justice Strategy, APS Values, and Code of Conduct, and ensure compliance with Bureau work health and safety policies, taking reasonable care for your own and others' safety in the workplace. 11. Other Duties: Perform additional duties as required.