EMPLOYMENT

The key duties of the position include Australia is regularly affected by severe weather events. These events are growing in frequency and severity, leading to increased economic impact, vulnerability and potential magnitude of harm. To address this, the Bureau of Meteorology is undergoing a significant transformation to deliver a more customer centric, unified and resilient national operation. This is an exciting strategic direction for the Bureau which will transform the way we deliver services to Australian communities. The Bureau of Meteorology is developing its Customer and Data Solutions capability, with a focus on public safety and effective risk management for the Australian community. The Customer and Data Solutions team comprises Weather and Climate Services, Advanced Data Services, and the National Weather Graphics Unit working in collaboration to serve the Bureau, its customers and partners. As Customer Service and Data Specialist, you will work within a close-knit team to respond, communicate, and engage with the public, and to provide operational and tailored Bureau climate information and services for our customers, specialised users and businesses. You will use your previous operational or customer-facing experience to support ongoing relationships with our customers and partners by advising the best-fit solution to enable effective engagement with the community, based on available Bureau climate data and information solutions. The ideal candidate will have experience within a front-line organisation engaging with a wide variety of public service customers and partners on a range of technical or scientific information and products.