EMPLOYMENT

Our client, a prominent payment services provider, is seeking an experienced Customer Change & Communications Manager to join their team based at Docklands. This role will see you play a major role in the replacement of a payments gateway and will offer a unique opportunity to lead and manage communication strategies that directly impact customer experience during periods of change. In this role, you will: Develop and implement strategies for disseminating mandatory and change customer communications for complex change programs, ensuring clarity, timeliness, and optimal channel selection Write clear, accurate, and effective content for all mandatory communications Partner with Legal, Compliance, Product, and Marketing teams to ensure all mandatory communication content is precise, compliant with regulations, and aligned with company policies and brand voice. Manage the operational execution of mandatory communication campaigns, including audience segmentation, scheduling, and deployment via relevant platforms. Implement and manage robust documentation and record-keeping processes for all mandatory communications to meet legal and regulatory audit standards. Provide regular updates to management, Legal, and other key stakeholders on the status, performance, and any challenges related to mandatory customer communications. You will bring to the role: Prior experience gained in the payments industry, along with a strong understanding of Australian regulatory environments relevant to the sector 10 years of experience in communications, with a significant focus on managing operational, regulatory, or mandatory customer communications. Experience developing and executing communication plans for complex, sensitive, or legally mandated information. Excellent skills in writing formal written communications that require exceptional accuracy, clarity, and adherence to specific guidelines. Proficiency in using communication distribution platforms (e.g., email marketing systems, CRM communication modules like Salesforce) for targeted dissemination. A pragmatic and collaborative problem-solver, able to navigate complex requirements and work effectively across different business functions A team player, able to work at pace in a fast-changing environment Balance Consulting Services are committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of our community to apply for this role. This job advertisement was placed on behalf of Balance Consulting Services (BCS) who will provide all services related to the recruitment of this position If this sounds like your next career move, then please forward your resume to Marilyn Lennon Go back Share this Job