EMPLOYMENT

Are you looking for an exciting opportunity in a rewarding customer-facing role? Do you want to kick start your career in the Australian Public Service working for a values-based organisation? Do you thrive on making a difference in the lives of others? Defence Housing Australia (DHA) invites you to register your interest in non-ongoing employment opportunities in the Contact Centre team that may arise, across a broad range of classifications, business areas and locations across Australia. Opportunity Type: From this register, applicants may be offered a non-ongoing role (Full-time, Part-time) and casual. Please note, this register is an expression of interest only. Registering your interest does not guarantee an offer of employment will be made. About the role As a Contact Centre Consultant at DHA, you will be responsible for the administration of complex entitlements for Defence members, coordination of tenancy services and management of lessor enquiries within articulated key performance expectations. In the course of your duties, you will communicate with a range of internal and external stakeholders to provide comprehensive advice, support and resolution of issues. These positions play a critical role in DHA supporting Defence and their members and are an integral part of our operations. The key duties of the position include Skills you need to succeed in the role: Experience providing exceptional customer service and delivering results Outstanding communication skills, with the ability to provide information and advice to a range of stakeholders in a timely manner Proven track record planning own work goals and priorities that align with team outcomes to achieve key performance indicators (KPIs) targets Demonstrated organisational skills, sound judgment and attention to detail Have abilities to adapt to change in the workplace and work collaboratively as a team member. Please note, these roles are to be filled as non-ongoing only in a full time/part time for varying contract lengths up to 18 months. Alternatively, these roles may be offered as non-ongoing casual employment with 25% loading in lieu of paid leave. These positions involve shift work on a rotational roster, as DHA's Contact Centre operates 24/7. For further information and to view the position description for this opportunity please view the Position Description .