EMPLOYMENT

Senior Process Analyst - Enterprise Transformation (Contract) We're working with a major enterprise organisation on a transformation program focused on uplifting core service and support processes across the customer journey. This 6-month contract will see you embedded in a collaborative agile squad, mapping current-state operations and designing future-state process improvements that support service consistency, compliance, and experience uplift. As a Senior Process Analyst , you'll work alongside other analysts, a business analyst, a process owner, and subject matter experts to deliver clear, actionable process models that bridge business and technical teams. Key Responsibilities: Map and document 'as is' processes and support the design of 'to be' using BPMN notation. Collaborate closely with the BA to align process pain points with future-state opportunities. Use Signavio to model and manage business processes in a shared repository. Engage with stakeholders across operations, CRM, contact centre, and support functions. Translate insights into clear process models and documentation for cross-functional alignment. What We're Looking For: 4-5 years' experience in process analysis or business process analyst roles. Strong background in process modelling using BPMN (notation-level knowledge preferred). Hands-on experience with Signavio or similar process modelling tools. Proven ability to decompose complex processes into actionable and scalable solutions. Well-organised, confident communicator comfortable working at pace in agile environments. Experience in large-scale service organisations or customer support environments is a bonus. This is a great opportunity to join a high-impact transformation program and deliver meaningful improvements to core business processes in a supportive and outcomes-focused team. scr-hannah-macleod At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.