EMPLOYMENT

Job Description AFCA is looking for a Business Analyst who’s ready to turn complexity into clarity and ideas into action. In this high-impact role, you’ll lead the charge on requirements gathering and documentation across our CRM solution and broader IT initiatives, including AI & Scams. You’ll be the vital link between business needs and tech solutions, translating vision into reality and ensuring every project delivers real value. You’ll collaborate with internal teams and external vendors to design smart, scalable solutions that help AFCA operate more efficiently, effectively, and economically. If you're a strategic thinker with a knack for problem-solving and stakeholder engagement, this is your chance to shape the future of how we work. This contract would suit a highly experienced Business Analyst with strong technical and business BA skills. Please note, we currently have 3 contract BA opportunities at 12 months available: Typically, in this role you will: Elicit and critically evaluate requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use case scenarios, task and workflow analysis. Interpret customer business needs and translate them into application and operational requirements specifications. Create and maintain thorough documentation and artefacts as required (business requirements, use cases, GUI, screen and interface designs), requirements traceability. Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs, and manage stakeholder expectations and conflicts accordingly. Act as liaison between the business units, technology teams and project teams. Participate in Agile project ceremonies including daily stand-ups, story time, showcases and retrospectives. Support the development of test plans/scenarios to ensure successful delivery of a project. Create system documentation, business processes, rules and logic.