EMPLOYMENT

The world’s biggest challenge needs you, here. Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour. Lead the change, from the frontline Join us in shaping the future of Credit, Collections and Hardship operations! Shell Energy has an exciting 12-month contract opportunity for a talented Business Analyst to play a key role in delivering impactful transformative projects. Based in Melbourne , you’ll work with a passionate team to improve processes, enhance systems and deliver meaningful change that supports both our customers and our business. With respect, integrity and honesty, responsibilities include: Gather, analyse and document business requirements using process flowcharts, use cases and user stories. Identify solution gaps and design effective strategies to close them, including data migration requirements. Engage stakeholders through meetings, workshops and clear communication of project deliverables. Model business processes, recommend improvements and support the implementation of innovative solutions. Analyse data and create reports/dashboards to inform decision-making and track project progress. Support business readiness and change activities, including impact assessments and developing training/work instructions. Here’s what you’ll need to thrive in this role: Proven experience as a Business Analyst in credit functions (credit risk, payments, receipting, vulnerable customers). Strong ability to manage requirements and UAT test cases within Jira. Track record of delivering transformation initiatives in a fast-paced environment. Excellent relationship and vendor management skills with the ability to influence using data driven insights. A problem-solver mindset with a willingness to challenge the status quo to improve efficiency. Understanding of the relevant energy compliance obligations including ACCC debt collection guidelines. A tertiary education in technology, commerce or business with energy sector experience would be highly regarded. Why join our team Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change. Here are the top reasons why our people choose us: Purpose that you can see. As the Business Analyst you’ll have the best shot at energising a better future, one customer at a time. Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you. People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration. We think you’ll love it here too. Some of our benefits include: Competitive remuneration packages Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working. An Employee Assistance Program for you and your family when you need it. Visit our Jobs Portal to find out more. Read the stories of our incredible people. Meet Our People – About Us | Shell Energy Join us. Together, we can make the difference count. Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.