EMPLOYMENT

Administer IBAC's case management and other business systems Melbourne CBD with hybrid / flexible working arrangements Full-time, ongoing VPS3.1 $76,817 - 85,048 super Our organisation IBAC's work is vitally important to Victorians - we prevent and expose public sector corruption and police misconduct. Our vision is a public sector and police that acts with integrity for all Victorians. Our team People who work for IBAC are expected to have a sound understanding of and ability to demonstrate the IBAC values when dealing with Government agencies, the community and colleagues. IBAC's values are incorporated in professional skills and behaviours for the position. We Lead by example, Act Impartially, Work Together, Behave with Respect, Strive for Excellence. Your new role We have an opportunity for an individual to join our Service Delivery team as Application Support Officer on a full-time, ongoing basis. Reporting to the Team Leader - Service Delivery, the role provides applications support to IBAC's Case Management system and other business systems as required. Duties include: End user technical application support (Level 1 and 2), including responding to and assisting end users with their requests and queries; scoping and defining problems; and undertaking analysis to identify potential solutions in a timely manner. Provide staff training in the use of the case management system. Triage and manage defects and enhancements raised during testing. Assist in the capture and documenting of functional requirements and related business processes for application improvements and enhancements. Additional duties are set out in the position description. Our requirements /your skill set We are looking for candidates with the below experience and capabilities: Qualifications and/or industry certifications or industry experience in Information Technology. Advanced, minimum two years' experience in the technical administration and analysis of complex business applications and databases. MS SQL Server database querying and reporting skills including skills in using SQL querying tools. Experience in application development using MS .NET, C#, HTML5, JavaScript is desirable. Desirable to have service delivery experience or qualifications in ITIL service operations and delivery. Due to the requirement to attain a Negative Vetting 1 security clearance candidates must be an Australian citizen at the time of application. Apply now All applications should include: a resume (no longer than 5 typed pages) a cover letter responses to the administrative screening questions within the application process PDF documents are preferred. If you encounter technical issues when applying, please email .au. For further information regarding the role, please contact Sarah Goodhart, Manager - Service Delivery: .au . Applications close 11:59pm, Sunday 15 December 2024. IBAC will be closed from 24 December 2024 to 1 January 2025 (inclusive). Interviews are expected to be held in early January 2025. We are committed to bringing together people with differing perspectives, lived experiences and skills to