EMPLOYMENT

Description Overview This role is responsible for delivering exceptional service to members, trustees, and stakeholders by ensuring high-quality processing and timely resolution of requests in line with Service Level Agreements. You’ll play a key part in upholding operational standards, identifying improvements, and supporting internal and external engagement across the business. Hybrid working – 50% in-office per fortnight Location: Sydney or Melbourne Key Accountabilities and Main Responsibilities Deliver superior service by processing member and stakeholder requests within agreed timeframes and quality standards Respond to phone and written enquiries with professionalism and accuracy Manage inbound correspondence, including Form 6/Information requests, procedural fairness cases, payment splits, emails, and follow-ups Assist with reporting tasks and support compliance with legislative and fund-specific requirements Conduct quality reviews to ensure accuracy and minimise rework Communicate effectively to resolve enquiries and escalate where appropriate Identify and suggest improvements to enhance efficiency and service quality Collaborate positively within the team to achieve shared goals Liaise with internal and external stakeholders to meet deadlines Experience & Personal Attributes Strong customer service focus with a professional and approachable manner Clear and confident verbal and written communication skills Positive, proactive attitude and team player Self-motivated with the ability to work independently and follow tasks through to completion Strong organisational and time management skills High attention to detail and commitment to quality Discreet and respectful of confidential information Sound knowledge of superannuation legislation and industry practices Proficient in MS Office and relevant systems High-level data entry and processing capabilities Some of our Employment Benefits Flexible working– enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program - to recognise people who are demonstrating our values and Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! Novated Car Leasing Culture @ MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.