EMPLOYMENT

Description The Role Assist in managing clients’ general insurance programs, ensuring the delivery of high-quality services in a timely and efficient manner Communicate with clients via phone, email, and face-to-face meetings Monitor and work in conjunction with the offshore Operations Support team in Mumbai to ensure the preparation and processing of renewal documentation and tax invoices Maintain comprehensive client data on WTW systems, facilities, and databases Manage policy documents and reports Issue client certificates of placement, policy wordings, and certificates of currency Assist with collection reports through effective debtor management Adhere to all compliance requirements, business processes, company policies, and procedures Maintain comprehensive and detailed reporting and records management Assist in developing and enhancing existing policies and procedures Qualifications The Requirements A desire to build a career with a leading global broking and advisory company Intermediate proficiency in Microsoft Office, including Word, PowerPoint, and Excel Strong written, verbal, and presentation skills Strong attention to detail Proven customer service skills Ability to prioritise work effectively Ideally hold a Certificate III in Insurance Broking, have completed FSRA Tier 2 training, or demonstrate a commitment to complete one of these qualifications. Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity. Why Join WTW? WTW provides a competitive benefits package which includes the following (eligibility requirements apply): Annual bonus Company paid salary continuance insurance Life and TPD insurance Hybrid working Networks (Gender, Wellbeing, Pride) Career Growth – internal opportunities and development programs At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more. At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com