EMPLOYMENT

We are the Office of the Commonwealth Ombudsman and National Student Ombudsman (the Office). The Office safeguards the community in its dealings with the Australian Government, some private sector organisations and higher education providers. The Office primarily does this by handling complaints, conducting investigations, performing audits and inspections, making recommendations and encouraging good administration. About the Commonwealth Ombudsman The Commonwealth Ombudsman provides assurance that the agencies and entities we oversee act with integrity and treat people fairly influence systemic improvement in government administration. We aim to achieve our purpose by: independently and impartially reviewing complaints and disclosures about government administrative action and influencing government agencies to be accountable, lawful, fair, transparent and responsive providing a level of assurance that law enforcement, integrity and regulatory agencies are complying with legal requirements when using covert, intrusive and coercive powers About the National Student Ombudsman The National Student Ombudsman (NSO) is the primary complaints escalation body for higher education students, enrolled at a TEQSA-registered provider. The NSO has powers to consider a broad range of issues that may impact students, including student safety and wellbeing. Our services include: Complaint resolution through a variety of pathways including restorative engagement, alternative dispute resolution and formal investigations Proactively addressing systemic issues Undertaking education and outreach activities across the higher education sector Sharing findings with higher education providers and regulators, recommending actions to improve their policies and practices Our opportunities The Office maintains a Temporary Employment Register of interested candidates for temporary roles in the Commonwealth Ombudsman and National Student Ombudsman. We are looking for team players with strong client engagement, communication and analytical skills to register their interest in temporary opportunities with the Office. We offer unique opportunities to contribute to the wider objectives of the Office in improving public administration. More information & how to apply For more information on roles available at the Office and how to apply, please review the job pack. The key duties of the position include We are looking for team players with strong client engagement, communication, and analytical skills to register their interest in temporary opportunities with the Office. As a small agency, this is a fantastic opportunity to contribute to the wider objectives of the Office in improving public administration. Are you someone with a demonstrated ability to: provide subject matter expertise to support your team to achieve organisational goals support productive working relationships with internal and external stakeholders communicate effectively to influence outcomes (both verbally and in writing) maintain professionalism and impartiality be resilient and work effectively and efficiently to achieve results, and manage your time effectively to accomplish tasks and monitor priorities