EMPLOYMENT

The role Reporting to the Technology Executive Manager, the Technology Platform Manager leads the delivery of innovative, scalable, and robust technology solutions to address complex business challenges. The role includes oversight of implementation projects, stakeholder engagement, and technical solution design in collaboration with the Salesforce Administrator and Business Analyst. Serving as a technology champion for the Agency, this role advocates for best practices and innovative solutions. The key duties of the position include The key duties of the position include: Working closely with other key team members, and taking direction from the Technology Executive Manager, this role will be responsible for: Technical Leadership Aligning technical decisions with Agency strategy, ensuring platform enhancements support long-term business objectives Providing technical leadership and guidance to internal and external development teams. Providing impartial and forthright advice on technical risks and opportunities, demonstrating sound judgment and resilience under pressure throughout the project life cycle. Ensuring compliance with organisational policies, industry regulations, and data protection standards. Leading the validation and initial investigation of system defects. Harnessing information and opportunities by proactively scanning emerging technologies and best practices to inform platform improvements. Building organisational capability by identifying skill gaps and creating opportunities for team development and knowledge sharing through mentoring and supervision. Communicating with influence by presenting technical concepts clearly to non-technical stakeholders, tailoring messages to different audiences. Delivery Management Leading the maintenance, enhancement, and integration of new functions, for a stable technical platform that underpins Agency operations within a federal government regulatory and advocacy environment. Managing system enhancement projects and project team coordination in an agile delivery environment. Including investigating, prioritising, system issue management and rectification with external resources. Overseeing the deployment of Salesforce solutions, ensuring alignment with specifications and business goals. Triaging the development backlog, managing the priorities between defect resolution and change requests for the external development team. Supporting the Technology Executive Manager with budgetary decisions and contractual documentation. Engaging with business stakeholders, including executives, to ensure alignment with strategic goals. Ensuring closure and delivering intended results by monitoring progress and adjusting priorities. Producing and maintaining high-quality documentation for architecture, configurations, and customisations. Capabilities Essential We are seeking an individual with the following minimum requirements and experience: At least three (3) years of product experience managing and administering Salesforce technology stacks (including a sound understanding of Salesforce Service Cloud, Salesforce Community Cloud, Salesforce Public Sector Solutions, Omniscript, Customer Community Business Rules Engine and Account Engagement or Marketing Cloud). Proven experience in coordinating projects in an AGILE/SCRUM environment and working with technology systems and/or technical systems projects in a federal government regulatory and/or advocacy environment. Prior experience in a supervisory, technical lead or similar role. Ability to guide, mentor and develop team members by setting clear performance standards, providing constructive feedback, and foster a culture of continuous improvement. Demonstrated IT programme/project management and a good understanding of relational database model topics, APIs, logical operators, etc. An ability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work. This includes taking a proactive approach and personal responsibility for accurate and timely completion of work. Ability to demonstrate a principled approach to the APS Values and Code of Conduct, acting professionally at all times. Baseline Security clearance or the ability to obtain clearance (this includes being an Australian Citizen). Candidates will be assessed against the APS Integrated Leadership System (ILS) for EL1, which outlines the core leadership attributes expected at this level. The Work Level Standards (WLS) will also be used to evaluate the scope, complexity, and strategic impact of the candidate's experience. Desirable These requirements are not essential but will stand you in higher consideration: Salesforce certifications, for example Platform App Builder, Service Cloud Consultant, Community Cloud Consultant, Account Engagement Consultant, etc. CRM Data Mapping and transformation, SQL Data Warehouse technologies, Alteryx and Mulesoft Experience using Atlassian Tools: developing documentation and managing collaboration with Confluence; development activities with Jira. Experience with APS system security, privacy frameworks and privacy legislation/events.