EMPLOYMENT

Job Description Solution Architect – Customer Technology (12-Month Day Rate Contract) About the Role This is an exciting opportunity to lead and govern a portfolio of architecture and design initiatives within the Customer business unit. You will be responsible for architecting solutions across Marketing or Contact Centre technologies, ensuring they are cloud-native, scalable, resilient, and secure. Working closely with business and technology stakeholders, you will help define the current and future state, recommend cost-effective solutions, and drive the adoption of modern engineering practices. Key Responsibilities Solution Design – Architect cloud-native solutions on AWS to support customer-facing applications, portals, APIs, CRM, and integration layers. Business Alignment – Translate business needs into technology solutions, ensuring alignment with strategic outcomes. Innovation & Evaluation – Assess and recommend emerging technologies (AI, data platforms, customer engagement solutions) to enable digital innovation. Standards & Governance – Review technical papers, provide analysis and recommendations to senior architecture leadership. Best Practice Delivery – Champion DevOps, Infrastructure-as-Code, API-first design, automation, and continuous delivery across solution delivery. Cost & Performance – Recommend solutions that enhance cost efficiency, flexibility, and operational resilience. About You You will bring a proven track record of delivering complex solution architecture across large-scale cloud environments. Key skills and experience include: Qualifications – Tertiary degree in IT or related discipline, or equivalent experience (Cloud certifications desirable). Architecture Expertise – Strong background in solution architecture across multiple domains within large organisations. Customer Technology Delivery – Experience delivering solutions across customer channels: web, mobile, APIs, portals, self-service platforms, CRM, and marketing technologies. Cloud & Microservices – Expertise in designing and implementing microservices-based architectures, ideally on AWS. Engineering Mindset – Strong software engineering principles applied to architecture across systems, processes, and applications. Collaboration & Influence – Excellent stakeholder management skills with the ability to build relationships and achieve win-win outcomes. Ways of Working – Exposure to Agile and DevOps environments. Industry Insight – Awareness of industry trends and how digital technologies can enhance customer engagement and experience. On Offer Generous Daily rate 12-month contract Hybrid work environment CBD - Docklands location