EMPLOYMENT

The Quality Assurance, Systems and Process team plays a critical role in supporting the Regulatory Operations Division (ROD) by undertaking quality assurance activities of ROD functions and providing recommendations for improvements to policies, processes, systems and training. The team also prepares and maintains process documents and is responsible for providing division-specific system support and managing ROD system improvement requirements and data integrity. Purpose of position: The position will be responsible for undertaking internal quality assurance reviews of Regulatory Operations Division functions. Under limited direction, the position will analyse processes, identify system issues and deliver clear, evidence-based findings and recommendations that drive improvements to regulatory operations. The position is also responsible for tracking and monitoring the implementation of accepted recommendations and supports the division's regulatory objectives by driving improvement in efficiency, consistency, and compliance. The Senior Quality Assurance Officer will take a proactive approach in continuously evaluating the practices and procedures within the Regulatory Operations Division. The key duties of the position include Lead, coordinate and conduct quality assurance reviews in accordance with applicable legislation, policies and procedures. Accurately interpret complex legislation, policies and procedures and effectively apply them to quality assurance activities and outputs. Accurately interpret and present qualitative and quantitative data to support findings and recommendations. Develop and drive implementation of practical recommendations that align with applicable legislation and policies to address issues identified during quality assurance activities and monitor their implementation. Draft high-quality evidence-based reports accurately detailing quality assurance findings and recommendations. Communicate quality assurance findings, recommendations and initiatives and influence stakeholders through presentations, meetings and workshops. Contribute to the development and maintenance of quality assurance tools, guidance and procedures, including comprehensive frameworks and work instructions. Build strong relationships with key stakeholders and collaborate in the planning, execution and ongoing monitoring of quality assurance and continuous improvement activities. Provide guidance and support to less experienced/new staff to build capability in quality assurance projects. Foster a culture of continuous improvement by proactively identifying opportunities to enhance quality assurance processes and outcomes.