EMPLOYMENT

Job Description In this role you will be responsible for overseeing and managing the day-to-day operations of the Reservations team. You will set high standards for our guest experience ensuring a memorable experiences from the first point of contact. What you will be doing: Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact. Identify and create opportunities for increased revenue working to achieve key financial targets. You will be responsible for ensuring all reservations in the PMS system are up to date and accurate Work closely with the Front Office team to ensure details related to new and repeat guests is communicated prior to arrivals.