EMPLOYMENT

Job Description We are seeking a motivated Reservation Agent to help drive hotel performance and ensure every guest has a memorable experience. In this role, you’ll combine your sales expertise with your ability to provide exceptional service, maximising both occupancy and rates while making guests feel valued and cared for. Key Responsibilities: Drive revenue by upselling and cross-selling to enhance guest experiences and optimise hotel performance. Answer phone calls and emails with professionalism, providing personalised and efficient service. Accurately input guest reservations and information with attention to detail. Address guest concerns with professionalism and courtesy, ensuring a positive resolution. Regularly monitor rates and promotions to ensure maximum sales opportunities.