EMPLOYMENT

Who We Are At Contour, we’re reshaping education, one student at a time. Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. Since 2020, over 10,000 students have trusted Contour to guide their academic journey, and we’ve grown to over 300 team members. We’ve produced hundreds of 99 ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential: Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English. Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100 medical students. Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. This is Contour. Built by students, for students. What You Will Do As our QA Engineer, you will be the final safeguard for quality, accuracy, and reliability across every automation and workflow we release. Run End-to-End Testing : Plan and execute UAT across automations in Make.com, n8n, HubSpot, and Monday.com, validating seamless performance across systems like the LMS, CMS, CRM, and Google Workspace. Test Custom Tools and Forms : Validate in-house tools, forms, and lightweight web solutions to ensure usability, accuracy, and reliable data flow between connected systems. Design Test Plans and Documentation : Create detailed test plans with clear acceptance criteria, documenting bugs and feedback to support efficient fixes and smooth handovers. Collaborate Across Teams : Work closely with the Lead Automation Engineer and stakeholders to coordinate test cycles, prioritise fixes, and validate releases. Monitor and Retest : Track automation runs, verify fixes, maintain a changelog, and ensure all updates meet release standards. Improve QA Systems : Build templates, standardise QA documentation, and define consistent quality gates for testing and deployment. Act as the End User Advocate : Approach testing from a user perspective, identifying confusing flows, unclear logic, and friction points that impact reliability and experience. What You Will Bring 2 years’ experience in software QA, UAT, or business systems testing with strong attention to detail and documentation skills Proven ability to test automations, integrations, and CRM workflows across tools like Make.com, n8n, Airtable, HubSpot, or Monday.com Strong logical reasoning and problem-solving mindset with clear communication across technical and non-technical teams Familiarity with APIs, workflow logic, and QA methodologies Experience testing internal tools, Airtable setups, or CMS forms Exposure to AI-assisted workflows or QA automation platforms Background in education, technology, or fast-scaling operational environments Process-oriented thinker who values reliability, accuracy, and continuous improvement Thrives in collaborative, fast-paced teams and cares deeply about user experience and performance Why You Will Love It Be the final checkpoint before every automation and workflow goes live, ensuring reliability across thousands of daily interactions Own QA and UAT end to end, shaping how Contour tests and maintains automation quality Work directly with senior automation engineers, analysts, and business leaders Learn from senior engineers while working across multiple departments Work with modern automation and AI-driven systems Competitive salary ($105-$125K AUD super) plus hybrid flexibility, extra leave, EAP access, and lifestyle perks How to Apply Apply now to make sure every automation, every integration, and every in-house solution at Contour runs flawlessly. Contour is an equal opportunity employer and welcomes applications from all backgrounds. Application Process Submit your written application (CV and Cover Letter) Complete a short video interview (5–10 minutes) answering role-specific questions Undertake a short technical assessment Meet & Greet with the Hiring Manager