EMPLOYMENT

Description Join Westpac’s Financial Crime Surveillance (FCS) team and play a vital role in protecting customers and the bank from financial crime risks. What’s the role? We’re looking for an Operations Manager, Customer Due Diligence to lead a team responsible for day-to-day financial crime prevention activities, including Enhanced Customer Due Diligence (ECDD). You’ll manage and optimise operational processes to ensure compliance with regulatory obligations and internal policies, while driving efficiency and delivering exceptional customer outcomes. This role combines leadership, operational excellence, and strategic oversight—working closely with stakeholders across the bank to strengthen risk management and ensure robust controls against money laundering, terrorist financing, and other financial crimes. This is a permanent full-time role based in Paramatta (NSW) or Adelaide What do I need? To succeed in this role, you’ll need: Experience across Anti Money Laundering / Counter Terrorism Finance Substantial experience in leadership positions and proven team development skills Strong understanding of ECDD & KYC obligations and financial crime regulations Ability to use business metrics to manage operations to drive efficiency and increase performance Demonstrated experience in Relationship Management with internal and external stakeholders Strong Understanding and applying the principles of risk management Why join us? We’re obsessed with becoming our customers 1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .