EMPLOYMENT

Sydney location Permanent Full-time opportunity Flexible and hybrid working arrangements Stunning new offices in CBD close to all major transport hubs About the role Tourism Australia is a SaaS-first organisation, operating a modern, fully cloud-based technology ecosystem. We are seeking a dynamic Cloud Platform Specialist to join the Technology team, reporting directly to the Chief Information Officer (CIO). This Level 3 role is accountable for the technical stewardship and continuous enhancement of our core internal productivity platforms, including Microsoft D365 CRM. Your focus will be on driving platform maturity and enhancing business processes within the Microsoft CRM platform. This is a highly autonomous role requiring a blend of technical expertise, strategic governance, and commercial judgement. This role is a permanent full-time opportunity based in our Sydney office. You will be responsible for: Defining, delivering, and managing the CRM platform, focusing on system improvements and business enhancements Assisting with maintaining roadmaps, and oversight of day-to-day project activities Consulting with stakeholders to refine processes for continuous business process improvement Troubleshooting and resolving escalated issues and provide advanced knowledge transfer to first-level support staff Liaising with vendors, ensuring service alignment and exploring new features Contributing to change initiatives and staff adoption efforts for new technologies Monitoring and enhancing application performance including managing application upgrades and infrastructure changes Establishing data governance practices within supported applications About you Degree in Computing Science, Information Systems or equivalent experience with the IT industry Experience in Microsoft CRM, Power Platform Admin, and Configuration Experience delivering projects through a project management framework Exceptional customer service and problem-solving skills Exceptional stakeholder management skills with a proven ability to lead and drive outcomes autonomously Comprehensive requirements gathering and analysis skills Ability to manage time, priorities and communication with stakeholders Experience in vendor relationship and performance management Proficient in resolving complex technical issues and assisting junior staff Willingness to be flexible with working hours as part of a multinational organisation Preferred experience in Make.com automation and Monday.com About us Tourism Australia is the Australian Government agency responsible for attracting international visitors to Australia, both for leisure and business events. We are active in 15 key markets and our activities include advertising, PR and media programs, trade shows and industry programs, consumer promotions, online communications and consumer research. Every day we share our passion with the world, sharing the story of Australia and our 65,000 years of Aboriginal and Torres Strait Islander cultures. We are equally as passionate about creating an incredible culture at Tourism Australia, recognising and supporting the individuality of our people, in an environment where we learn and grow together. Why us? We’re committed to creating an inclusive and collaborative work environment that is guided by our values. We bring our values to life through the way we behave every day. We think big and without borders… We have a proud history of doing innovative and ground-breaking work. And we’re not done yet We make each other better… We’re one team. We value diversity and listen to all opinions before aligning on the best way forward, but robust discussion makes our work stronger We do the right thing… We are respectful of communities, cultures, and the earth we all inhabit, and take our responsibility to care for all three seriously We only do work that makes a difference… There’s so much we can do, and want to do, but we focus on the things that will add the most value to our industry We’re obsessed with telling the Australian story… We’re passionate about Australia, her land, nature, people, and culture. And We’re proud of our role in sharing her story with the world. What we offer A fun, friendly, supportive team culture where we are passionate about what we do and celebrate the wins Hybrid working arrangements, offering you better work-life balance A commitment to your health and wellbeing with access to our EAP program, Fitness passport plus a $2 6 5 per year health rebate An extensive learning and development program so you can grow your skills and talent How to apply Apply by clicking on the ‘Apply Now’ button and provide a copy of your resume and short cover letter summarising your interest, skills and relevant experience. Applications close 27 October 2025. Tourism Australia is an Equal Opportunity Employer dedicated to providing an inclusive workplace where everyone feels a sense of belonging and connection including those with disabilities. We embrace individuals with diverse backgrounds, perspectives and experiences.