EMPLOYMENT

As a Learning Technology and User Support Officer at the Department of Education, you'll be part of the vibrant and dynamic Strategic Communication and Sector Education Unit. This team manages Geccko, a Learning Management System (LMS) for the Australian Early Childhood Education and Care (ECEC) sector. From February 2026, Geccko will host national child safety training, expanding the user base from 10,000 to over 300,000 users. In this role, you'll provide frontline helpdesk support, making sure users get the help they need and the system runs smoothly. If you enjoy solving problems, working with technology, and being part of a team that is passionate about service delivery and supporting the Early Childhood Education and Care (ECEC) sector, this is the perfect opportunity for you. The key duties of the position include In this role, your responsibilities will include the following: Triaging and resolving common Learning Management System (LMS) user issues - following knowledge articles and procedures; escalating as appropriate. Learning Management System (LMS) administration and technical support, such as merging user accounts and certificate reissuance. Running reports and data extracts on usage and completions. Drafting Frequently Asked Questions (FAQs) and guidance material. Logging accurate ticket notes and contributing to post incident reviews.