EMPLOYMENT

Position: IT & AV Support Technician Location: St Leonards, Sydney NSW systemsGo is seeking an IT Support Technician to be part of a team based in St Leonards at our client's office. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills. Responsibilities (but not limited): Provide Level 2 and Level 3 desktop support at client’s office Provide helpdesk and remote support for IT and AV equipment Complete project tasks as instructed by the client Occasional after-hours work with appropriate compensation Requirements: Pro-active, customer focused, and comfortable dealing with end users directly Able to describe issues clearly to end users and client management, and report on results effectively 2 years experience in IT helpdesk role or technical support role Comfortable working in a team Microsoft MCP certification preferred Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc Experience with AV systems and providing meeting support Experience with helpdesk ticketing systems including ServiceNow Diploma/Degree in Computer Science/Information Technology is preferred but not essential Additional Parking is available on site About Us: systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.