EMPLOYMENT

Full time General Manager position available with competitive salary. Work in dynamic team in Melbourne, VIC 3000. Apply today through 11 Recruitment! Bounce Melbourne is a lively hostel providing a safe, clean, and fun environment for travelers from around the world. We pride ourselves on excellent guest experiences, a strong team culture, and professional, smooth operations. Bounce Melbourne Hostel is seeking an experienced General Manager to lead our vibrant team and oversee all hostel operations. This is an exciting opportunity to manage a dynamic accommodation business, drive occupancy and revenue, and ensure exceptional guest experiences in a safe, welcoming environment. Key Responsibilities: Manage daily hostel operations, including reception, housekeeping, and facilities Lead, coach, and motivate staff to deliver exceptional customer service Ensure compliance with health, safety, and licensing requirements Oversee staff recruitment, onboarding, training, and performance management Manage budgets, financial reporting, and operational efficiency Develop and implement strategies to increase occupancy and revenue Handle guest feedback and resolve issues promptly Maintain relationships with suppliers, partners, and local authorities Qualifications and Skills At least 1 year of full-time experience in a senior management role in accommodation, hospitality, or hostel operations Strong leadership, organisational, and communication skills Ability to manage budgets, staffing, and operational performance Problem-solving skills and ability to work in a fast-paced environment Customer-focused with a passion for creating positive guest experiences Salary: The role offers a remuneration package ranging from $75,000 - $85,000 p.a plus superannuation for a 38‑hour work week How to Apply: 11 Recruitment is your pathway to securing this exciting opportunity. We are looking forward to facilitating your application and potentially welcoming you to a company that values expertise. Apply now and let us help you take the next step in your career