EMPLOYMENT

Job Description As Front Office Manager you will be responsible for inspiring the Front Office team to create unique guest experiences whilst managing the day-to-day operations of Front Office. This role is a hands-on, people focused, and requires a person who can help lead the team in driving a guest-obsessed culture What you will be doing? Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service. Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests. Maximize rooms revenue through participating in yield management meetings and implementing support agreed upon Revenue Management strategies and practices. Your experience and skills include: Service focused personality is essential and previous leadership experience required. Prior experience working with Opera Cloud or a related system. Proven ability to build and maintain good relationships with all stakeholders. Communicate thoughts, actions and opportunities clearly with strong networking skills. Ability to lead by example, believe in a strong team culture and set the scene for high performance.