EMPLOYMENT

Are you an experienced Customer Service or Contact Centre professional looking for your next opportunity? We’re seeking expressions of interest from motivated individuals to join our talent pool for upcoming contract roles with our Government clients across various departments. About the Roles As part of a contact centre or customer service team, you will play a key role in supporting the public by providing accurate information, resolving enquiries, and delivering excellent service in line with government standards and policies. Typical Duties May Include: Responding to inbound phone and email enquiries from the public or internal stakeholders Providing accurate information and guidance on government programs, services, and policies Logging and updating information in databases and CRM systems Processing applications, requests, or forms in accordance with procedures Escalating complex issues or complaints to the appropriate department Maintaining confidentiality and data security at all times Meeting performance targets such as call quality, response times, and customer satisfaction About You - We’re looking for individuals who have: Previous experience in a contact centre or customer service environment (public or private sector) Strong communication and interpersonal skills Excellent attention to detail and accuracy in data entry Ability to work in a fast-paced, high-volume environment Proficiency in using computer systems and databases A professional, courteous, and customer-focused attitude Why Register with Us? By joining our candidate pool, you’ll be considered for a range of upcoming customer service roles with our Government clients. Our team will contact you when suitable opportunities arise, helping you find positions that match your skills, experience and preferences. To register, go to our website www.erapersonnel.com.au and select the Job Vacancies link or register through this job ad. Please quote Job Reference Number 3981314 on any correspondence. For further information, please contact us on 02 9774 4257. "ERA Personnel is an Equal Employment Opportunity employer. All applications and enquiries will be dealt with in strict confidence. To see a copy of our EEO and Privacy Policy please go to www.erapersonnel.com.au" ERA Personnel - A division of ER & Associates Pty Limited