EMPLOYMENT

Troocoo is proud to partner with a critical Queensland Government client to assist with the potential recruitment for multiple AO4 Hardship Grants Processing roles. The following outlines the key details and requirements for these positions: Successful applicants MUST be available at all hours (including weekends) West End, QLD location - limited street parking on-site Must have IMMEDIATE availability to commence - we cannot accommodate notice periods $59.16 p/hour super - hourly contractor rate Short-term contracts (up to 1 month) - must be able to commit Role duties: As a Hardship Grants Processing Officer you will: Providing a quality service to customers by resolving specific customer requests in an efficient and courteous manner; including assessing applications for grants, liaising with stakeholders including applicants and contractors. Respond to enquiries with empathy and respect, providing a positive service experience. Adhere to scheduled roster and break times. Abide by the Queensland Government Code of Conduct and all Policies and Directives that apply to this role. Must haves: Previous experience in a fast paced contact centre or administrative environment Previous experience in grants or claims processing is beneficial but not essential Ability to communicate clearly on the phone with a focus on well-spoken, clear communication and exceptional listening skills Must be adaptable and resilient to changing environments and circumstances MUST be available over the Christmas and New Year period As part of the recruitment process, you must have valid work rights and be able to pass a criminal history check. We thank you for your interest, however we are not accepting any calls in relation to the roles. Shortlisted applicants will be contacted.