EMPLOYMENT

Job Description We are on the lookout for an energetic and confident Duty Manager to help lead our Front Office operations and deliver exceptional guest experiences. As Duty Manager, you’ll be at the heart of our daily operations — the steady hand that keeps our hotel running seamlessly. You’ll lead from the front, support teams across the hotel, and ensure every guest receives the signature HYDE experience. Main Functions Oversee Front Office operations, ensuring smooth check-ins, check-outs, and elevated guest service. Respond to guest enquiries, feedback, and complaints with confidence and professionalism. Collaborate closely with Housekeeping, F&B, Engineering, Reservations and all departments to create a cohesive guest journey. Act as Chief Warden and first responder during emergencies. Maintain safety, security, and cleanliness standards across the property. Lead and support team members, representing hotel leadership in the absence of senior managers. Make informed decisions that keep operations flowing and guests delighted.