EMPLOYMENT

Are you ready to embark on a rewarding career in the dynamic world of health insurance? Our client, a market-leading health insurance company is on the lookout for enthusiastic individuals to join their expanding Customer Care team in Parramatta. If you're passionate about making a difference, providing exceptional service, and working in a fast-paced environment, this opportunity is for you! We have two shift options available: Set roster Monday to Friday, and rotating roster which includes working every other Saturday. Start date is Monday 8th December. Key Responsibilities: As a Customer Care Representative, you will: Handle high-volume inbound calls from current or new customers Assist customers with pricing inquiries, policy information, product details, and general questions Provide exceptional customer service while adhering to company guidelines and standards Liaising with internal and external stakeholders and health professionals regarding insurance policies Work collaboratively with your team to achieve and exceed performance targets and KPIs Qualifications: To excel in this role, you should have: Previous call centre experience is a plus, but not mandatory Exposure to targets or KPI's in a professional working environment Strong communication skills with a friendly and empathetic demeanour A passion for helping people and a commitment to delivering outstanding service The ability to work effectively in a fast-paced environment A proactive attitude and a willingness to learn and adapt Why work here? Career Growth: Be part of a company that values your growth and development. With ample opportunities for advancement within the organisation, you can build a long-lasting career in the insurance industry Training and Support: Comprehensive training and ongoing support to help you succeed. Whether you're new to the insurance industry or looking to enhance your existing skills Positive Work Environment: Join a friendly and collaborative team that values diversity, inclusion, and teamwork How to Apply: If you're ready to embark on an exciting career journey and make a positive impact on the lives of our clients, we want to hear from you! To apply, please submit your resume via the "Apply" option on this page.