EMPLOYMENT

Full time, permanent position Rewarding and diverse role Supportive team culture Are you ready for a career with more meaning? At Royal Freemasons, you can be the one to make a positive impact in the lives of older people every day. Experience the rewards of making a difference in someone’s life by showing them compassion and care. About the Role We are seeking a proactive and customer-focused Customer Administration Officer to join our dedicated team. In this role, you will provide high-quality administrative and customer service support, ensuring a smooth and professional experience for residents, clients, families, and visitors. In this pivotal role, you will be the first point of contact for residents, families, and visitors, while also supporting the Facility Manager with recruitment, onboarding, and HR administration. You’ll play a key role in ensuring our operations run smoothly and that every interaction reflects our commitment to quality care and professionalism. Key Responsibilities Provide exceptional customer service to residents, clients, families, and external stakeholders. Provide administrative and HR coordination support to the Facility Manager, including assisting with recruitment, onboarding, and compliance documentation. Maintain accurate personnel and resident records in line with organisational and privacy requirements. Assist with rostering, timesheet submissions, and staff communications as directed. Respond to telephone and email enquiries in a timely and professional manner. Manage front desk reception duties including visitor sign-in, mail, and deliveries. Maintain accurate data entry, filing, and record management in line with organisational and privacy requirements. Assist with invoice processing, documentation, and reporting as required About You To be successful in this role, you will have: Certificate III or IV in Business Administration (or similar qualification is highly desirable) Demonstrated experience in an administrative role, ideally within aged care, healthcare, or community services. Strong computer literacy, including use of Microsoft Office and experience with HR or rostering systems (e.g., Humanforce or similar). Excellent interpersonal and written communication skills. Proven ability to handle sensitive and confidential information. Strong attention to detail and accuracy in documentation and data entry. As part of your application you will be asked to completed pre-employment checks. Why Join Us Be part of a purpose-driven organisation making a real social impact Supportive, inclusive team culture with genuine opportunities for growth Flexible working arrangements and hybrid options Access to salary packaging and employee benefits At Royal Freemasons, we live our values of Excellence, Integrity, Respect, Compassion, and Innovation every day, and offer a rewarding environment where your contribution truly makes a difference. Other Requirements It is a mandatory requirement when working in the Aged Care sector to have a valid Police Clearance or National Disability Insurance Scheme (NDIS) Worker Screening Clearance, or potentially both, to undertake the inherent requirements of this role. All aged care workers are encouraged to be vaccinated against Covid-19 (3 vaccines) and are encouraged to receive the Flu-Vaccine, all successful applicants will be required to provide proof of Covid-19 vaccination prior to commencement. Recruitment Agencies are requested to kindly NOT contact us. Royal Freemasons is committed to providing and maintaining a workplace that is safe and without risks to health. This includes a smoke free workplace, covid-19 and influenza vaccine program.