EMPLOYMENT

Job Description The CRM Account Executive will oversee the market success of ServiceNow's CRM & Industry (CRM&I) Workflow products, inclusive of CRM&I multi-workflow solutions (as prescribed). You will play a leading role in engaging assigned accounts and be responsible for creating new business and pipelines across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts and lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services. What you will get to do in this role: Oversee worldwide development of assigned accounts, including the development and deployment of territory resources Develop a sales strategy in the allocated territory with a target prospect list and a regional sales plan for your assigned account and/or territory. Develop relationships with multiple C-suite personas (e.g. COO, CCO, CDO, CFO, CIO, CEO) across CRM&I product(s) and CRM&I multi-workflow solution(s). Arrange and conduct initial Executive and CxO discussions and position meetings Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM&I Workflow product(s) & solution(s), orchestrating relationships as required. Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow CRM&I Workflow platform Lead opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Employee, IT, Creator) to deliver outcomes-based solutions to our clients and prospects. In partnership with the assigned Account Executive and Solution Consultant, present our CRM&I Workflows offering directly to prospects, customers, partners and at industry events and seminars Articulate customer success strategies to the field to streamline and standardise Platform presentations and value proposition Prospect qualification and the development of new sales opportunities and ongoing revenue streams, with limited support from inside sales Sales process management and opportunity closure Ongoing account management to ensure customer satisfaction and drive additional revenue streams