EMPLOYMENT

Contact Centre Operator x 1 – Dubbo, NSW Key Responsibilities Deliver high-quality customer service by interpreting and resolving first-contact enquiries via phone, email, and other channels. Process a variety of transactions accurately using established procedures, computer systems, telephony tools, and knowledge articles. Keep customers informed about the progress of their enquiries and escalate complex cases when needed. Achieve service performance targets, including customer satisfaction and efficiency metrics. Maintain accurate data and records, using multiple systems and technology platforms to manage work allocation and support performance analysis. Work collaboratively within a team environment that values information sharing, continuous improvement, and skill development. Participate in regular performance discussions and quality assessments. What We’re Looking For Strong customer service background within a contact centre or high-volume service environment. Confident using multiple computer systems, digital platforms, and telephony software. Ability to follow processes accurately and work independently while supporting team goals. Excellent communication, problem-solving, and time management skills. Contact Centre Operators x2 – Wollongong, NSW Key Responsibilities Respond to inbound enquiries and complaints via phone, email, and online channels. Promote services and provide accurate information to customers. Support the Hired Plant team in sourcing plant equipment for roadworks and bridgeworks across NSW. Process timesheets and invoices for contractors supplying equipment. Create work orders and support general administration as required. Required Skills & Experience Previous experience in a contact centre and administrative environment (mandatory) . Strong communication and interpersonal skills. High attention to detail and ability to work across multiple tasks. Sound computer literacy and ability to learn new systems quickly. Experience with telephony systems and contact centre operations. Timesheet and invoice processing experience. Ability to source equipment or manage vendor/contractor relationships (preferred) APPLY NOW! Send your updated CV with Cover Letter to Andi Fresnido E: andi@nbridge.com.au P: 0482077078 Northbridge Recruitment is always hiring! For this and other opportunities please visit. http://www.nbridge.com.au Only shortlisted candidates will be contacted. SPONSORSHIP IS NOT AVAILABLE for this role. Applicants must be based in Australia.