EMPLOYMENT

Description Our Lord Street clinic in Port Macquarie is currently seeking a Contact Centre Agent to join the supportive and collaborative team. This role is a permanent part time position working shifts between Monday - Friday, with eight hour shifts rostered between 8am - 5pm . Ideally this role would work 2 – 4 shifts per week. Role Overview: As a Contact Centre Agent , you will be the first point of contact for our patients. Your responsibilities will include Answering phone calls promptly and handling inquiries professionally. Provide empathetic support and guidance during phone interactions. Collaborate with other contact centre agents to meet service level targets. Building relationships with the technical and clerical teams, patients, and referrers. What we’re looking for: ✅ Clear verbal and written communication skills. ✅ A background in customer service. ✅ Strong organisational abilities to book appointments and manage call flow in a busy environment. ✅ Confidence working across multiple screens and systems. Prior experience in healthcare or a contact centre is beneficial, but not essential, as you will receive supportive training to learn our systems and build a foundation of radiology knowledge. What we can offer you: Wellbeing benefits Fitness passport, including full gym access and a range of classes Supportive management that values your well-being Learning and development Comprehensive 1 on 1 training to help you put your best foot forward in the role Career opportunities across our diverse Network Workplace Experience Friendly and inclusive team Free street parking Compensation Industry-competitive salary and benefits package Annual Remuneration Review With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways. Don’t know much about Radiology? Learn more about what we do here . How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV. You can learn more about other opportunities here .