EMPLOYMENT

Job Description Pullman & Mercure Melbourne Albert Park are looking for an enthusiastic, friendly customer service extraordinaire with a strong knowledge of the World of Melbourne to join our Concierge team as a part-time Concierge Team Leader. About the Role: Reporting to the Chief Concierge, your responsibilities as a Concierge Team Leader include: Lead a shift of Concierge superstars, ensuring our guest experience is at the forefront at all times. Assist in implementing and maintaining procedures for the Concierge department and fostering a focus on guest engagement. Assisting with the supervision of the Concierge team including training and development, ensuring the team’s success. Leading by example when attending to guest requests, sharing your knowledge and passion for Melbourne. Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously. Be the "face" of our hotel showing pride with each interaction. Welcome our guests and make them feel special. Assist guests with general enquiries and luggage requests. Valet parking of cars. General Porter duties as required.