EMPLOYMENT

This is a Client Services Team Leader role with Dovida Australia based in Melbourne, VIC, AU Dovida Australia Role Seniority - mid level More about the Client Services Team Leader role at Dovida Australia About this opportunity We’re looking for a proactive Client Services Team Leader to guide our coordination team and ensure clients receive timely, high-quality support. In this role, you’ll oversee scheduling, support and develop your team, maintain accurate client and Caregiver records, and help manage after-hours rosters and day-to-day service delivery. This role suits someone who is people-focused, organised, confident in handling challenges, and committed to delivering exceptional client service. If you’re a strong communicator and natural leader who thrives in a fast-paced environment, we’d love to hear from you. Why join us? A rewarding career where you make a meaningful difference to seniors and their families A company that truly values and appreciates your contribution A fun, supportive team culture with fortnightly team lunches Annual Appreciation Day and access to our Employee Assistance Program more! Key Responsibilities Lead, support and mentor the Client Services Coordination team Oversee daily scheduling to ensure clients receive timely, consistent services Maintain accurate client and Caregiver records in the client management system Ensure prompt and professional communication with clients and Caregivers Coordinate after-hours and weekend on-call rosters Manage incident reporting, feedback, and follow-up to support quality care About you Rostering experience is essential. Experience in the aged care/disability sector is highly desirable. Be personable, approachable, motivated, reliable, and passionate with a can-do attitude. Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service. Be able to learn technologies quickly to interpret and analyse data. Have strong communication, problem-solving, time management, and conflict-resolution skills. Have proficient computer skills, including Microsoft Office and Excel. Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment. ABOUT US Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings. At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care. Australian work rights Applicants must have permanent or temporary rights to work in Australia with no restrictions. How do I apply? Please submit your resume and a cover letter detailing your suitability for this role. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Dovida Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading the Client Services Coordination team ⏰ Overseeing daily scheduling Maintaining accurate client and Caregiver records Key Strengths ️ Rostering experience ️ Strong communication skills Problem-solving skills Experience in the aged care/disability sector Proficient computer skills Flexibility and adaptability Why Dovida Australia is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Dovida Australia not with Hatch.