EMPLOYMENT

Position: Integration Specialist • Design, configure, and manage integrations between Cherwell CMDB and Ivanti Neurons. • Ensure accurate and consistent CI/asset data flow between systems (hardware, software, network, cloud). • Maintain relationships, dependencies, and service mappings within CMDB. • Develop and maintain Cherwell One-Step procedures for CMDB automation (e.g., CI creation, updates, reconciliation). • Design, implement, and customize Cherwell mApp Solutions to extend CMDB functionality and enable integrations. • Leverage One-Steps and mApps to automate discovery imports, validation checks, and CI data corrections. • Optimize workflows by integrating One-Steps and mApps with Neurons jobs and connectors. • Implement rules, mappings, and validations to maintain CMDB data integrity. • Identify and remediate duplicate or conflicting CI records. • Align CMDB data with ITIL/ITSM best practices and organizational standards. • Monitor CMDB sync jobs, One-Step executions, and automation logs. • Troubleshoot failures, resolve discrepancies, and ensure timely data updates. • Collaborate with internal teams and vendors on escalations. • Document CMDB integration workflows, One-Step procedures, and mApp deployments. • Provide knowledge transfer and training to internal stakeholders. Must Have Skills: CMDB Integration Specialist to design, implement, and maintain integrations between Cherwell Service Management (CSM) CMDB and Ivanti Neurons. Develop and maintain Cherwell One-Step procedures for CMDB automation. Optimize workflows by integrating One-Steps and mAppswith Neurons jobs and connectors