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Case Coordinator Full-time Permanent
ACT Government
06 Dec 2025Australian Capital Territory$93,784 - $98,967Legal
Victim Support ACT (VSACT) is seeking highly motivated individuals with excellent advocacy and communication skills to join our team at the Human Rights Commission. You will be part of the front-line service delivery team who are dynamically responding to the needs of community members. If you have a passion working in a fast-paced role to support victims’ engagement with the ACT criminal Justice system and facilitate their recovery from the impact of the crime, this could be the role for you. The Case Coordinator supports the Victims of Crime Commissioner’s functions under the Victims of Crime Act 1994 and Victims of Crime Regulation 2000 (the Regulation). Working within the Client Services Team, the Case Coordinator will be responsible for working with clients to promote their recovery from crime-related harm and ensure their rights are upheld in line with the Charter of Rights for Victims of Crime. This includes making initial contact with new clients, providing ongoing case coordination and advocacy in relation to a client’s engagement with the justice system, monitoring the provision of brokered therapeutic services, and supporting clients to apply for financial assistance as victims of crime. VSACT engages with clients of all ages, backgrounds, and identities, over half of whom seek support in the context of family, domestic and/or sexual violence. We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply. If you have a disability and there’s anything we can do to make the application process easier, please let us know by contacting the person listed in the job ad. Eligibility/Other Requirements: Tertiary qualifications in social work, counselling, psychology, human services delivery, criminal justice, law, or related disciplines would be high desirable. Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra (act.gov.au) This position requires a National Police Check. Notes: Permanent position available immediately. A Merit pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only. Please note, this role includes significant exposure to traumatic and explicit content, including direct client contact with victim-survivors of violent crime and review of police records and court transcripts relating to serious criminal matters, including child and adult sexual offences and homicide. How to Apply: Please review the Position Description and provide: A written pitch no more than two pages demonstrating your ability and experience to perform the role, addressing both the Professional/Technical Skills and Knowledge and the Behavioural Capabilities. A current curriculum vitae including the details of two referees (one of whom should be the current supervisor/manager). Please ensure you submit all required items. Applications should be submitted via the Apply Now button below. LI-DNI
Date06 Dec 2025
Location Australian Capital Territory
type -
Salary $93,784 - $98,967
Legal
