EMPLOYMENT

The Bureau is seeking a Business Engagement Lead (BEL) to join a high performing team within the Planning and Architecture Program. The BELs undertake business relationship management functions that proactively works with and understands its internal clients' needs to deliver impact and value to external customers. The team provides a critical link between the Bureau's Data and Digital Group, comprising the agency's Information and Observation Technology and its customers, primarily internal to the Bureau. If you enjoy making a difference to improving IT service management, business to technology strategic planning and working with like-minded colleagues who want to ensure the Bureau meets its Strategy, this position is for you. The successful candidate will have the: Demonstrated experience in delivering an Engagement and Demand Management (EDM) practice. Demonstrated knowledge and experience in business relationship management, business development opportunity, account management, business analysis and change. management or a similar practice with strong stakeholder engagement and communication skills. The ability to identify, analyse, manage, monitor and improve high-value stakeholder relations in order to target and improve mutually beneficial outcomes. Significant IT and business work experience with a broad range of exposure to various technical environments and business segments. Experience in strategic planning, business development or client management. Working knowledge of the industry, major business processes and key performance indicators. Demonstrated understanding of architecture, platforms and solutions that support the business. Broad understanding of current and emerging technology trends and developments. Strong working knowledge of relevant government policies and practices. Excellent oral and written communication skills, as well as an ability to communicate effectively with various levels of staff and Strong planning, financial and performance management skills. As a member of the leadership team, the occupant will work proactively with team members to mature the Business Engagement and Demand Management Practice within the Bureau. This includes process improvement, governance, policy and tool development to support mechanisms that enhance desired relationship results. The key duties of the position include Establishing, fostering, monitoring, measuring and continually improving high-value relationships with key Data and Digital Group internal customers sets that drive convergence and strategic partnering across the organisation. Developing and implementing stakeholder engagement and communication plans that build mutual understanding and awareness between the Data and Digital Group and key internal customer sets. Working with architects to develop strategic roadmaps within Enterprise Architecture. Identifying business value when developing ideas with a focus on risk assessment, business continuity, business capability requirements and alignment with established roadmaps and business priorities. Dealing with problems and issues, managing resolutions, developing mediation strategies and taking corrective actions to ensure the customer continually experiences a high level of satisfaction. Maintaining an understanding of the strategic and operational environment within which the Data and Digital Group's services are delivered, including in-depth knowledge of Subject Matter Expertise, providing the ability to converge cross-functional groups to problem solve and resolve issues. Facilitate costing conversations with subject matter experts to develop cost estimates for new initiatives. Working with business and IT executives to define business and IT performance metrics, and measures, tracks and reports on benefits realisation and customer satisfaction levels. Identify and manage new business ICT initiatives through to project implementation phase. Assist in the development of service-levels agreements (SLAs) or selection of vendors in accordance with IT standard Be aware of, and apply as necessary, the principles and practices of the various elements of the Bureau's Commitment to Diversity and Inclusion, ensuring that these practices are followed throughout the program Complying with all Bureau work, health and safety policies and procedures, and taking reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct.